General Manager

Position Overview

The General Manager drives the performance and success of the branch, ensuring revenue growth, profitability, and operational excellence. This leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with BELFOR’s strategic goals and builds strong client relationships for long-term success.

What You’ll Do

• Operational Leadership: Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals.
• Cross-Functional Collaboration: Work closely with HR, Health & Safety, Marketing, Sales, and Finance to improve departmental performance and ensure compliance.
• Financial Management: Oversee budgets, audits, and financial reviews to monitor branch performance and profitability.
• Project Oversight: Manage all projects, ensuring alignment with objectives, timelines, budgets, and profitability; guide Project Managers in scope and cost estimation.
• Team Leadership: Lead, mentor, and develop a high-performing team; set clear expectations and conduct performance evaluations.
• Business Development: Identify and implement marketing strategies to drive revenue growth, productivity, and market share.
• Client Relations: Maintain a customer-focused approach, promptly address concerns, and strengthen long-term client relationships.
• Additional Duties: Perform other responsibilities as required to support branch success.

What You Bring

• High School Diploma/GED
• 5+ years of senior leadership experience in construction, restoration, or insurance, with a proven track record managing operations
• Extensive experience in financial management, budgeting, and performance analysis
• Strong strategic thinking, decision-making, and problem-solving skills
• Excellent verbal and written communication, with the ability to engage and influence internal teams and external stakeholders
• Ability to thrive in a fast-paced environment, balancing multiple priorities while ensuring quality and operational excellence
• Valid driver’s license and ability to operate a motor vehicle according to BELFOR’s Auto Policy

Nice to Have

• Post-secondary degree or diploma in Project Management, Business Management, or a related field
• Experience with estimating, project management, and advanced safety certifications
• Proven expertise in managing large teams and leading cross-department initiatives
• Proficiency in Xactimate and XactAnalysis

Working Conditions

• Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on-call, or outside normal working hours;
• Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
• Occasional travel to other locations or client sites may be required to support operational needs

Why Join Us

• Competitive compensation package;
• Company phone and laptop provided;
• Paid vacation and RRSP matching program;
• Employee and Family Assistance Program (EFAP); and
• Leadership development and industry-specific training and support.

Our Commitment to You

• Comprehensive training of BELFOR internal processes, procedures and systems; and
• Other BELFOR-sponsored training courses as required.
• Personal Development Support: BELFORencourages continual growth and supports employees’ professional development through educational opportunities, certifications, and skills enhancement, ensuring our team stays current with industry trends and best practices.

About BELFOR

BELFOR is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage. With over 70 years of experience, we’re dedicated to restoring properties and rebuilding lives. Join a team that values excellence, teamwork, and your professional growth in a fast-paced, rewarding industry.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

BELFOR (Canada) Inc. is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT BELFOR (Canada) Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, BELFOR (Canada) Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

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