Customer Success Manager (18-Month Contract)

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

GDI Ainsworth is currently seeking a driven and highly motivated strategic, relationship-driven Customer Success Manager to join our Customer Success Network. This role is pivotal in strengthening partnerships with key accounts, driving long-term value creation, and ensuring exceptional client outcomes. As a Customer Success Manager, you will act as a trusted advisor, aligning client objectives with Ainsworth’s solutions to deliver measurable business impact. You will lead strategic planning, governance, and continuous improvement initiatives, ensuring operational excellence while identifying opportunities for growth and innovation

Key Responsibilities:

• Serve as the strategic lead for assigned accounts, fostering strong executive-level relationships and positioning Ainsworth as a partner in achieving client goals.
• Develop and execute account success plans that align with client priorities and business objectives.
• Drive value realization by identifying opportunities for innovation, expanded services, and operational efficiencies.
• Lead Quarterly Business Reviews and strategic discussions, presenting insights, performance trends, and recommendations.
• Monitor and analyze key account metrics (growth, SLA performance, financial trends) to proactively address risks and optimize outcomes.
• Collaborate cross-functionally to ensure seamless delivery of services and solutions, acting as the client’s advocate within Ainsworth.
• Support contract governance, renewals, and amendments, ensuring compliance and alignment with client expectations.
• Champion continuous improvement initiatives, leveraging data and analytics to inform decisions and enhance client experience.
• Maintain integrity of client data and systems, ensuring accurate reporting and actionable insights.
• Lead strategic initiatives that strengthen partnerships and drive mutual success.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Perform other duties as assigned by Management.

Qualifications:

• Proven experience in Customer Success, Strategic Account Management, or Program Management with large or mid-market clients.
• Strong ability to influence at all organizational levels, including executive stakeholders.
• Demonstrated success in building long-term partnerships, driving growth, and delivering client-focused solutions.
• Analytical mindset with experience using data to inform strategy and quantify opportunities.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment, balancing multiple priorities with resilience and resourcefulness.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strategic thinker with a customer-first mindset.
• Skilled collaborator who can mobilize cross-functional teams to deliver exceptional outcomes.
• Entrepreneurial spirit with a passion for innovation and continuous improvement.
• Ability to translate client goals into actionable plans that drive measurable results.

The salary range is $90,000.00 to $100,000.00 /yr. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals o help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.