JOB DESCRIPTION:
The Guest Services Agent has a high level of guest contact from pre-arrival, arrival, in-house and departure services for Pan Pacific Whistler. The Guest Services Agent is responsible for ensuring excellent customer service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other internal departments, the Guest Services Agent has the ability and empowerment to make the guest’s experience more than memorable.
RESPONSIBILITIES:
• Providing pre-arrival services including communications, reservations and Guest Service bookings and Information.
• Providing arrival experience services, including greeting guests, checking guests in, providing luggage and ski storage information, as well as portering, shuttle service, car valet and concierge duties.
• Providing in-house services, including cashiering and foreign exchange, bell and concierge services.
• Assisting other departments, such as Housekeeping and F&B, to ensure a consistent delivery of positive guest experiences.
• Providing departure services including luggage pick-up and storage, check-out services and helping guests as needed.
• Providing accurate and timely information about events and services available to guests.
• Promoting food and beverage and retail partners.
• Providing directions to locations within and outside of the hotel.
• Maintaining an organized system of current written information about all local events and services offered by approved suppliers and service providers.
• Providing overnight front desk coverage if required in the event of sickness or emergency, upon request by the Front Office Manager.
• Performing other duties as assigned by the Front Office Manager or Duty Managers.
Compensation details: 22.28-25.12 Hourly Wage
PI56aa33ada619-26276-40977034
Guest Services Agent • Whistler, British Columbia, Canada, V8E 1G6
They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.Undertaking front desk service duties.Administering check-in and check-outs.Assigning rooms a... Show more
Guest Experience Agent - Gibbons Whistler, BC.Full Time The Hub/Head Office, Whistler, BC, CA.At Gibbons Whistler, we’re all about.Since 1979, we have been the backbone of Whistler hospitality brin... Show more
At Vacasa, we unlock the possibilities of how people enjoy vacation homes.From managing vacation properties for homeowners to ensuring guests have a seamless experience, we’re passionate about prov... Show more
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury.Offering ski-in, ski-out convenience in the winter and an on... Show more
A luxury accommodation company located in Whistler is seeking a Front Desk Agent to be the first point of contact for guests.This role involves delivering exceptional customer service, handling che... Show more
Become a vital part of the guest journey as a Front Desk Agent at Pinnacle Hotel Whistler.This full-time position requires delivering excellent service and managing inquiries and reservations daily... Show more
Join us as a Front Desk Guest Services Agent, where you'll be the first point of contact for guests and manage reservations.Strong interpersonal skills are crucial for success in this role.As a Fro... Show more
Wild Havens Glamping is looking for a friendly, reliable person to join them for the summer season as the.Once trained the lead hand will operate independently and without direct supervision from t... Show more
Food Services Manager NOC 60030.Determine type of services to be offered and implement operational procedures.Balance cash and complete balance sheets, cash reports and related forms.Organize and m... Show more
On MV Isabelle X/ Saga-Company Vessels alongside Squamish, BC.Bridgemans Crew Management Ltd.Yukon St, Vancouver, BC V5Y 0H2.Vessel Protection and Indemnity Insurance.Bridgemans Services Group LP (... Show more
The Sales Director, Htl Srvcs manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a co... Show more
A local government is seeking a Recreation Facility Clerk for multiple positions in Squamish.The role involves reception, cashiering, and administrative duties at various recreation facilities.Cand... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Be the driving force at Wild Havens Glamping as a Lead Hand.Oversee event setups, manage teams, and create memorable experiences for guests this summer.In this role, you'll be entrusted with the re... Show more
Leading the commercialization of ground‑breaking technology that captures CO₂ directly from air is challenging and exhilarating.As a member of the CE team, you’ll be surrounded by smart, adventurou... Show more
Location: Pinnacle Hotel Whistler – Whistler, BC.Job Type: Permanent – Full time.We are seeking a friendly, detail-oriented Front Desk Agent to be the first point of contact for our guests.This rol... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
We are an established wilderness eco-tourism business collaborating with a conservation institute to facilitate conservation trips that get our guests actively involved in hands‑on conservation pro... Show more
Take on a dynamic Wilderness Guide role where adventure meets personal development and conservation.Immerse yourself in nature while mentoring guests and engaging in vital eco-projects.In this inte... Show more
