Supply Chain Solutions Manager

Job Title: Solutions Manager

Location: Toronto, Canada

Salary: Starting from CAD $75,000 annually + Annual Bonus

Employment Type: Full-Time

What You'll Do

• Partner with customers to understand their supply chain, warehousing, fulfillment, and transportation requirements through detailed business analysis and solution workshops.
• Design end-to-end supply chain and logistics solutions, including warehouse operations, fulfillment processes, inventory management, transportation, and value‑added services, aligned with customer business objectives.
• Develop solution proposals, process flows, SOPs, operational models, cost analyses, and implementation plans to support new business opportunities.
• Evaluate customer operational requirements and recommend scalable warehouse layouts, fulfillment workflows, and logistics solutions that optimize cost, service, and operational efficiency.
• Design and optimize warehouse and fulfillment processes, including inbound, inventory management, picking, packing, shipping, returns, and value‑added services.
• Work closely with Product, Engineering, and IT teams to define business requirements for system integration and implementation, including WMS, TMS, OMS, ERP, API/EDI, and customer system integrations.
• Support system testing, UAT, process validation, and go‑live readiness to ensure successful customer onboarding and operational launch.
• Collaborate with operations teams to ensure designed solutions are operationally feasible and scalable.
• Lead customer implementation projects from solution design through operational launch.
• Coordinate cross‑functional teams including Sales, Operations, Product, Engineering, Procurement, and Customer Success to ensure projects are delivered on time and within scope.
• Develop implementation timelines, manage project milestones, identify risks, and drive issue resolution throughout the customer onboarding process.
• Support warehouse startup activities, SOP development, training, and operational readiness for new customer implementations.
• Continuously evaluate customer operations and logistics performance to identify opportunities for process improvements, automation, and cost optimization.
• Analyze operational data and KPIs to recommend enhancements that improve fulfillment efficiency, inventory accuracy, transportation performance, and customer satisfaction.
• Stay informed on industry trends, emerging technologies, and supply chain best practices to drive innovative logistics solutions.
• Build trusted relationships with customers by serving as a strategic supply chain solutions partner.
• Conduct regular business reviews to understand evolving customer needs and identify opportunities for service expansion and process optimization.
• Support customer renewals, business growth, and continuous improvement initiatives through proactive solution recommendations.
• Develop and maintain standardized solution templates, implementation playbooks, SOPs, and best practices.
• Share project learnings and industry knowledge across cross‑functional teams to improve overall solution delivery capabilities.
• Support internal training and continuous improvement initiatives to strengthen organizational expertise.

About You

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business, or a related field.
• 3–5 years of experience in supply chain solutions, logistics solution design, warehouse operations, fulfillment, or implementation consulting, with at least 1–2 years directly supporting overseas warehouse planning and execution.
• Strong understanding of warehouse operations, fulfillment processes, inventory management, transportation, and end‑to‑end supply chain solutions.
• Experience designing or implementing warehouse and fulfillment solutions for 3PL, eCommerce, retail, or supply chain organizations.
• Experience supporting customer onboarding, solution implementation, warehouse startup, or operational go‑live projects.
• Familiarity with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Order Management Systems (OMS), ERP platforms, API/EDI integrations, and customer systems integration.
• Strong analytical skills with advanced proficiency in Excel and experience using data visualization and reporting tools (Power BI, Tableau, SQL) to support business decisions.
• Understanding of transportation concepts, including pricing, carrier selection, service levels, network design, and operational challenges.
• Excellent project management and cross‑functional collaboration skills, with the ability to work effectively across Sales, Product, Engineering, Operations, Procurement, and Customer Success teams.
• Strong communication and presentation skills in English and Mandarin Chinese, with the ability to communicate effectively with customers and internal stakeholders.
• Ability to manage multiple projects in a fast‑paced environment while maintaining attention to detail and delivering high‑quality solutions.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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