UX112 BR: Service Design (Winter 2027) REPOST

Position Summary

: Service design is the activity of planning an organization’s resources and practices in order to better support customer experiences over time. Students in this class will be introduced to principles of good service design and how it relates to user experience design and user experience research. Students will work on a project to connect back of house processes to front of house experiences culminating in the creation of a service blueprint.

Qualifications – Required Academic Degree: Master’s Degree

Qualifications – Other

• PhD with emphasis in User Experience, Human-Computer Interaction, Human Factors, Cognitive Psychology, Interaction Design, Business or equivalent is preferred
• Teaching experience at the college or university level or experience providing training in UX, Service Design or equivalent is required
• Professional experience in UX, Service Design or equivalent is required
• Commitment to promoting diversity, equity and inclusion in the classroom is preferred
• Currency with industry best practices and tools relevant to the course is preferred

Salary: $9913.75

Application Deadline: Sunday July 26, 2026

Submit with Application:

Required for All Applicants

• CV with current contact information (required)
• (click on the link to download the form)

Required for External Applicants

• Names and Contact Information for Referees
• Evidence of Good Teaching/Official Course Evaluations
• Verification of highest degree

Optional

• Cover Letter
• Teaching Dossier
• Sample Course Outline (2-pages maximum)

Note: A Cover Letter is not expected (unless noted as required) as the CAF will include information that is typically included in a Cover Letter.

Applications may be addressed to:

To Apply:

Bruce Gillespie

Chair, Part-time Appointment Committee

User Experience Design

Questions can be directed to Nicole Morgan (). Please indicate the course number in the email subject line.

Please click the gold “Apply Now” button located on the top right hand side of the page.

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This appointment is in accordance with the , for which the Wilfrid Laurier Faculty Association (WLUFA) is the exclusive bargaining agent.All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the . Candidates should review these documents and ensure the information required is easily accessible in the application.

Please Note:

Assessment of your application will be based primarily on the . The Part-time Appointment Committee is only required to review the CAF, Curriculum Vitae, and any specifically referenced pages in a supplemental document(s) to ensure fair assessment of each candidate.

is used to apply to an individual posting and must be submitted with each application. The completed form is to be uploaded with all other application materials by the deadline listed in the course posting. Refer to Appendix I of the for further guidance about completing the CAF and Appendix H for details on how this form will be scored.

For Supplementary Remuneration for marking and grading allowance, see Article 28.2, and coordination of large classes or multi-section courses, see Article 28.3

Pursuant to Article 13.5 of the Collective Agreement for Contract Teaching Faculty (CTF) and Part-time Librarians, all applicants shall apply electronically. Applications must be received by 23:59 local time of the date on the posting.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills, and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from qualified members of the equity-deserving groups. Indigenous candidates who would like to learn more about equity and inclusive programming at Laurier are welcome to contact the Office of Indigenous Initiatives at . Candidates from other equity-deserving groups who would like to learn more about equity and inclusive programming at Laurier are welcome to contract Equity and Accessibility at . We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posted in an alternative format, please contact Faculty Relations at .

All qualified candidates are encouraged to apply; however, as per Canadian immigration laws, Canadians and permanent residents will be given priority. Members of the equity-deserving groups must self-identify to the appropriate Dean(s) to be considered for employment equity.

All course offerings will be contingent on adequate student registration and subject to budgetary funding.

Members of the Contract Teaching Faculty bargaining unit:

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online.

All applications shall be reviewed and considered under a set of criteria established by the part-time hiring committee. Only those applicants recommended for a position will be contacted.