Senior Enterprise Strategist

Description

Service New Brunswick
Senior Enterprise Strategist
R85-202/26-741
Open Competition - Pay Band 7
Flexible Work Location Within New Brunswick
Multiple positions

Working at Service New Brunswick is more than just a job its an opportunity to build a meaningful career. Guided by our vision of Excellence in Service Delivery our teams provide high-quality innovative public services for customers with a focus on value for all New Brunswickers.
Known for our people-oriented workplace culture we foster an environment where innovation inclusivity and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canadas Top Employers for 2026!

What We Offer:

At SNB our people are at the heart of everything we do. We are:
Human-Centered: We prioritize well-being and flexibility for our employees.
Driven by Growth: We invest in your professional development and career advancement.
Celebrating Excellence: We recognize and reward outstanding contributions.
United by Purpose: Every project you work on makes a real difference for New Brunswickers.
Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles SNB offers unmatched opportunities for growth and impact including an employee recognition program a mentoring program training & development opportunities employee townhalls and ongoing leadership development.
SNB also offers a comprehensive employee benefits package.

About the Role

Service New Brunswick is seeking a Senior Enterprise Strategist to provide strategic leadership enterprise architecture direction and technology advisory services with a primary focus on Salesforce-based Customer Experience Management and case management platform solutions across the Government of New Brunswick. This role supports the modernization of digital service delivery by aligning Salesforce platform capabilities business objectives information requirements integration needs and technology investments to improve outcomes for departments agencies partners and New Brunswickers.
The Senior Enterprise Strategist will work with senior leaders business owners Salesforce platform owners technical teams DevOps resources and external partners to shape Salesforce platform strategy promote reuse and standardization guide solution design and ensure that Salesforce implementations are sustainable secure cost-effective scalable and aligned with government priorities.

What You Will Do

Develop and implement Salesforce-focused enterprise architecture technology frameworks standards guidelines and roadmaps for CXM and case management platform solutions.
Provide strategic advice to business owners Salesforce platform owners executives and Technology Services leadership on Salesforce platform opportunities risks investments licensing considerations and implementation approaches.
Lead architecture and solution design for complex Salesforce initiatives ensuring alignment with business needs integration requirements security privacy compliance and enterprise architecture principles.
Identify opportunities to modernize rationalize consolidate or retire legacy applications by leveraging Salesforce capabilities reusable components common patterns and enterprise platform services.
Collaborate with stakeholders across GNB departments RHAs agencies corporations OCIO Salesforce vendors implementation partners and other jurisdictions to advance shared approaches and reusable digital solutions.
Develop short- and long-term strategic plans for onboarding new business lines onto Salesforce and expanding existing Salesforce services to new client groups.
Evaluate emerging Salesforce capabilities release features industry trends architecture practices and platform ecosystem opportunities to inform future direction and investment decisions.
Provide mentorship coaching and guidance to enterprise architecture Salesforce DevOps and technical teams including support for recruitment and capability development.
Communicate complex Salesforce platform architecture integration data and strategic concepts clearly to varied audiences including senior leaders business stakeholders technical teams and external partners.

Who You Are

You are a strategic technology leader with deep enterprise architecture experience and strong knowledge of Salesforce platform capabilities architecture patterns governance integration data management and delivery practices. You are comfortable working in complex environments where business priorities stakeholder expectations platform constraints security requirements and long-term sustainability must be balanced. You build trust with senior leaders and technical teams influence decision-making and help organizations adopt Salesforce solutions that are reusable scalable secure and aligned with enterprise goals.

Essential Qualifications

Bachelors degree in a related field with a minimum of 7 years of architecture and technology strategy experience including 5 years specializing in Salesforce architecture CRM/CXM solutions and enterprise modernization.
Must have experience leading large-scale transformations establishing governance and road maps and collaborating with senior stakeholders and delivery teams. Subject to the response of the competition a combination of relevant education and experience may be considered.

Some positions require written and spoken competence in French and English. Others will require written and spoken competence in English only. Please state your language capability.

Assets Qualifications

Salesforce certification training or equivalent practical experience in Salesforce architecture administration development consulting integration or platform governance.
Experience with Salesforce Health Cloud Salesforce Platform Experience Cloud Service Cloud MuleSoft APIs identity and access management data migration reporting automation or release management.
Experience in a public sector health social services or large multi-stakeholder environment.
Training or certification in enterprise architecture cloud architecture agile delivery IT service management business process modelling or related disciplines.

Key Competencies

Salesforce platform strategy governance and roadmap development
Enterprise and Salesforce solution architecture leadership
Strategic thinking and enterprise-wide planning
Stakeholder vendor and implementation partner relationship management
Change leadership and digital transformation mindset
Commitment to service excellence reuse standardization security privacy accessibility and sustainable technology investment

Salary: $ 94146 - $ 113906 annually Pay Band 7 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before July 31 2026 indicating competition number R85-2025/26-741. In the unlikely event that you experience technical difficulties or are unable to complete your application online contact

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.
Veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 94146 - 113906