Delivery Lead – Content Operations

Client Advisory & Transformation

• Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives.
• Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale.
• Help clients define future‑state content operating models, governance structures, workflows, and delivery approaches.
• Advise clients on the adoption of modern content production capabilities, automation strategies, and AI‑enabled content operations.
• Partner with clients to align people, process, technology, and data across their content ecosystem.

Delivery Leadership

• Lead end‑to‑end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met.
• Oversee multi‑disciplinary delivery teams operating across onshore, nearshore, and offshore locations.
• Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs.
• Coordinate daily operations, stand‑ups, sprint ceremonies, and stakeholder reviews across distributed teams.
• Drive issue resolution, risk mitigation, and proactive communication throughout engagement lifecycles.
• Ensure successful transition from solution design into operational execution.

Content Supply Chain & Production Operations

• Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement.
• Support clients in building scalable content supply chain capability and production operating models.
• Identify opportunities to improve speed, efficiency, governance, and content quality through process redesign and enablement.
• Guide implementation of content production best practices across web, digital assets, email, social, personalization, and omnichannel experiences.
• Collaborate with technology teams to integrate content platforms, workflow tools, DAM solutions, CMS platforms, and automation capabilities.

AI & Innovation

• Help clients understand the impact of GenAI and Agentic AI on content operations and content production.
• Identify opportunities to introduce intelligent automation and AI‑enabled workflows.
• Support development of AI‑powered operating models that enhance efficiency while maintaining governance and quality standards.
• Translate emerging industry trends into practical client solutions and delivery approaches.

People Leadership

• Lead and mentor content operations, project management, and delivery resources across multiple engagements.
• Foster collaboration between client teams, offshore production teams, and Accenture Song capability groups.
• Support capability development, knowledge sharing, and continuous improvement initiatives.
• Actively contribute to practice development, methodologies, assets, and go‑to‑market offerings.

Qualifications

• 10+ years of experience delivering large‑scale content operations, digital production, marketing operations, or content supply chain programs.
• 5+ years leading cross‑functional client‑facing teams in consulting, agency, managed services, or enterprise environments.
• Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models.
• Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery.
• Strong understanding of content operating models, workflow design, governance, and content lifecycle management.
• Experience facilitating executive workshops and stakeholder alignment sessions.
• Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships.
• Experience implementing or working with CMS, DAM, workflow, and content operations platforms.
• Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or similar platforms.
• A university degree is required for this position.
• English language proficiency is required.

Bonus Points

• Experience with Content Supply Chain transformation initiatives.
• Knowledge of AI‑enabled content creation, workflow automation, and Agentic AI solutions.
• Experience building global content hubs, factory models, or managed services organizations.
• Experience developing business cases and operating model recommendations for executive stakeholders.
• Strong consulting background with experience translating strategy into execution.

Success Metrics

• Clients successfully transform and scale their content operations capabilities.
• Delivery teams operate efficiently across global production models.
• Content supply chains become faster, more efficient, and more measurable.
• AI‑enabled workflows drive tangible productivity improvements.
• Client stakeholders view Accenture Song as a trusted strategic partner for Content Operations transformation.
• Engagements achieve strong delivery performance, client satisfaction, and commercial outcomes.

Compensation

British Columbia/Ontario: $161,050 to $319,300 annually.

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