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Teletherapy Match
Support SpecialistTeletherapy Match • Montréal, Canada, United States
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Support Specialist

Support Specialist

Teletherapy Match • Montréal, Canada, United States
6 days ago
Salary
CA$42,572.00 yearly
Job type
  • Full-time
Job description

Salary: $42,572 - 78,819 per year

Requirements:
  • We need strong working knowledge of Windows and macOS operating systems.
  • We are looking for familiarity with Microsoft Office and other common business productivity tools.
  • We require a basic understanding of networking fundamentals.
  • Experience with help desk or ticketing platforms is considered an advantage.
  • We value strong troubleshooting and analytical problem-solving abilities.
  • We need excellent communication and interpersonal skills.
  • We are looking for someone who can work independently, juggle multiple priorities, and stay on schedule.
Responsibilities:
  • We provide technical assistance to employees and platform users through email, chat, and remote support.
  • We diagnose and resolve hardware, software, and account-related problems.
  • We support Windows, macOS, and commonly used productivity applications.
  • We handle connectivity and system access issues.
  • We log, monitor, and organize support cases in a ticketing system.
  • We escalate complex technical matters to the appropriate team members when needed.
  • We assist with software updates, user account administration, and system setup.
  • We maintain clear documentation of support processes and solutions.
  • We deliver prompt, professional customer service while promoting user satisfaction.
Technologies:
  • Hardware
  • Support
  • macOS
  • Windows

More:

We are Teletherapy Match, a growing and innovative organization dedicated to improving access to quality mental healthcare through our digital teletherapy platform. This is an in-person role offering the opportunity to strengthen your technical expertise while supporting employees and users in a fast-paced, customer-focused environment. We also offer an employee assistance program and life insurance, and the compensation range for this position is $42,571.82 to $78,819.47 per year.

last updated 29 week of 2026

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Support Specialist • Montréal, Canada, United States

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