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Gemstone Lights
Installation Technical Support RepGemstone Lights • Calgary, Canada, United States
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Installation Technical Support Rep

Installation Technical Support Rep

Gemstone Lights • Calgary, Canada, United States
3 days ago
Salary
CA$65,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Salary: $65,000 - 75,000 per year

Requirements:
  • We prefer candidates with hands-on experience in low-voltage systems, electrical work, networking, home automation, or a related trade.
  • We need someone who is comfortable handling a high volume of phone and Zoom support conversations from a desk.
  • We value prior experience in technical support, field service, trades, or dealer-facing roles that require quick thinking and practical problem-solving.
  • We require the ability to travel locally in Calgary for on-site training and onboarding during the initial phase.
Responsibilities:
  • We will train in the field during onboarding by visiting multiple installations around Calgary to build a strong working knowledge of our products.
  • We will provide desk-based technical support to our North American dealer network by phone and Zoom.
  • We will troubleshoot installation, wiring, connectivity, layout, and system setup issues for contractors and installers in real time.
  • We will deliver technical onboarding, training sessions, guided design support, and first-install mentorship for new dealers.
  • We will document recurring field issues, work with product teams, and help expand our technical knowledge base.
Technologies:
  • Support
  • Network
  • Mobile

More:

We are Gemstone Lights, a fast-growing innovator in smart permanent outdoor lighting, combining technology and craftsmanship to help homeowners and businesses transform their spaces. We support more than 800 authorized dealers across North America, and our team plays a key role in delivering expert training, troubleshooting, and field knowledge. This is a full-time, office-based role in Calgary, AB with initial field training, and we offer a supportive team environment, opportunities for growth as we expand, and competitive compensation and benefits including casual dress, company events, an on-site gym, on-site parking, and paid time off.

last updated 29 week of 2026

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Installation Technical Support Rep • Calgary, Canada, United States

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