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Housing Officerhays-gcj-v4-pd-online • Call
Housing Officer

Housing Officer

hays-gcj-v4-pd-online • Call
7 days ago
Job type
  • Temporary
Job description
Customer Liaison Officer / Housing OfficerCornwall – remote working covering a patch in the Cornwall areaDL and vehicle essential and 55p per mile paidTemp initially 3 months but likely to be extendedMy client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive oues for the organisation and customers.
You will be response for:
  • Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client
  • Set, co-ordinate, track, and ensurepletion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers’ expectations
  • Maximise ie, and reduce debt, in defined customer areas.
  • Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
  • Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
  • Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.
  • Attend and present cases at court and evictions.
To be considered for the role you will need:
  • Strong resource and time management, and the ability to prioritise, delivering value for money.
  • Proven problem-solving and decision-making skills.
  • Resilient and able to deal with challenging situations and deliver sustainable oues.petencies.
  • Experience of working in the housing or property sector
Please click ‘apply now’ or contact me for information #4815109 - Lauren Fairweather
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