Event Supervisor - Carmen's Event Centre

Event Supervisor – Carmen’s Event Centre

Carmens Event Centre is where Hamilton comes to celebrate—and where you can be part of something unforgettable. As a team member at one of the city’s most iconic venues, you’ll help bring dream weddings, milestone galas, and show‑stopping events to life in a setting known for elegance, grandeur, and timeless charm.

As part of Carmens Group, you’ll be joining a team backed by over 40 years of hospitality excellence—and a culture built on pride, passion, and creating extraordinary experiences.

What you will be doing:

As an Event Supervisor, you'll be responsible for leading front‑of‑house operations and ensuring every event is delivered seamlessly from beginning to end. Working closely with the Service Manager and service team, you'll create exceptional guest experiences while maintaining the high standards of Carmen's Group.

Your responsibilities will include:

• Lead the front‑of‑house team during events, ensuring smooth service and an exceptional guest experience from start to finish.
• Serve as the on‑site representative of the venue, delivering warm, professional hospitality while upholding the Carmen's Group standard.
• Coordinate event service by overseeing timing, food quality, presentation, and team execution.
• Welcome guests, anticipate their needs, and professionally resolve questions or concerns throughout the event.
• Communicate dietary restrictions, allergies, and special requests to the kitchen and service teams to ensure accurate and attentive service.
• Support the team with food and beverage service, table maintenance, and other operational duties as needed.
• Make confident decisions and adapt to changing guest needs or event logistics while remaining calm under pressure.
• Lead by example through strong communication, sound judgment, and attention to detail in a fast‑paced environment.
• Perform additional duties as required to support the successful execution of each event.

This is an exciting opportunity for someone who enjoys leading a team, thrives in a fast‑paced hospitality environment, and is passionate about delivering memorable event experiences.

What we’re looking for:

• 2–3 years of experience in banquet, catering, restaurant, or other high‑volume hospitality environments, preferably in a server capacity.
• A passion for delivering exceptional guest service and creating memorable experiences.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with guests and team members.
• The ability to remain calm, organized, and adaptable in a fast‑paced, dynamic environment.
• Demonstrated leadership abilities with experience guiding, supporting, or supervising a team preferred.
• A polished, professional presence appropriate for upscale events and client‑facing interactions.
• Smart Serve Certification (required).
• A valid G driver’s license is considered an asset.
• Availability to work evenings, weekends, and event‑based schedules.

Why join Carmen’s Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022‑2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Staff discounts at our restaurants
  • Employee Scholarship Program
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Position Details:

• Job Type: part‑time, permanent
• Vacancy: This posting is for an existing vacancy (replacement for a currently unfilled position)
• Compensation: $19.00–$21.00 per hour + gratuities
• AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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