Technical Lead

Are you a technically sharp underwriting professional who enjoys mentoring others, solving complex risk questions, and keeping a team running at its best? If so, Salus Mutual is looking for a knowledgeable and collaborative Underwriting Technical Lead to serve as the go-to resource for our Underwriting team while supporting consistent service standards and operational effectiveness.

Why Join The Team?

At Salus Mutual, we believe in giving our employees the tools, trust, and support they need to succeed. You'll join a collaborative and professional environment where people are valued, leadership is approachable, and continuous learning and development are encouraged.

The Role

As the Underwriting Technical Lead, you will be the first point of escalation for Underwriters on routine to moderately complex risks. You'll provide real-time guidance, support consistent underwriting practices, and help remove the day-to-day bottlenecks that slow teams down. You'll work closely with the Underwriting Technical Specialist and Underwriting Manager to support departmental initiatives and maintain a high standard of underwriting quality. Your responsibilities will include:

• Acting as the primary day-to-day technical resource for Underwriters, providing timely guidance on routine and moderately complex risks
• Reviewing and responding to underwriting referrals, providing guidance and decisions within established authority and guidelines
• Supporting Underwriters with coverage interpretation, endorsements, exclusions, and rating questions in real time
• Assisting with problem-solving on active files to ensure efficient handling of new business, renewals, and endorsements
• Providing peer guidance and coaching to Underwriters to support consistent application of underwriting practices
• Escalating complex, unusual, or high-risk exposures to the Underwriting Technical Specialist or leadership as appropriate
• Supporting daily underwriting workflow to remove bottlenecks and maintain service standards
• Collaborating with the Underwriting Supervisor on performance evaluations and ongoing feedback for Underwriters
• Supporting Underwriters with loss prevention programs and risk evaluation
• Assisting in developing and communicating underwriting procedures and best practices within the team
• Facilitating completion of reports for FMRE, OMIA, and other external stakeholders as required
• Participating in internal projects and departmental initiatives as required

What We Are Looking For

We're seeking a technically grounded and people-focused professional who can balance hands-on underwriting expertise with the ability to guide and support a team.

Experience & Expertise

• Minimum 5–8 years of underwriting experience, ideally within the mutual insurance sector
• Demonstrated ability to underwrite auto, residential, farm, and commercial lines
• Sound knowledge of underwriting guidelines, coverages, endorsements, exclusions, and rating procedures
• Experience with C+ or equivalent policy management systems considered an asset
• Understanding of the mutual insurance system and its philosophy considered an asset

Education & Designations

• Postsecondary education or equivalent training and work experience
• Chartered Insurance Professional (CIP) designation an asset

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Flexibility in underwriting decisions within established guidelines
• Analytical and decision-making skills with strong attention to detail
• Ability to adapt to new technology and systems

Personal Attributes

• Strong leadership, coaching, and mentoring skills
• Collaborative and relationship-focused, with strong interpersonal and communication skills
• Professional, accountable, and integrity-driven
• Results-oriented with the ability to prioritize and manage competing demands
• Adaptable and open to change in a fast-paced environment
• Resourceful, self-directed, and committed to continuous learning

Why Salus Mutual?

• A competitive total compensation package, including a base salary, comprehensive benefits, and a pension plan designed to support long‑term financial well‑being.
• A collaborative and people‑first work environment that supports work‑life balance and career development.
• Access to ongoing training and career advancement opportunities.
• An inclusive workplace that fosters innovation, teamwork, and continuous learning.
• A strong commitment to employee well‑being, with a focus on health, wellness, and active involvement in the communities we serve.

Who We Are

Salus Mutual Insurance Company is a policyholder‑owned organization founded on the principle of neighbour helping neighbour. As a locally based company, we are deeply committed to supporting and giving back to our communities. We take pride in delivering professional, friendly customer service through employees and agents who understand our policyholders' needs and put them first.

Interested?

Ready to take the next step in your career? Apply today by sending your resume and a brief cover letter to hr@salusmutual.ca. We look forward to hearing from you! We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

For more information about Salus Mutual Insurance Company please visit our website www.salusmutual.ca or follow us on Facebook, Instagram, or LinkedIn.

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