Director of Operations Buildings + Places

Job Description

AECOM Canada is seeking a Director of Operations for the Buildings & Places Business Line. Reporting directly to the Chief Operating Officer ("COO") and partnering with the Regional Business Line Leader ("RBLL") for Buildings & Places, the Director of Operations ("DOO") is responsible for planning and directing operations for the Buildings & Places Business Line ("BL") in Canada Region, providing operational, project delivery, and technical leadership. This is a replacement position and may be based in any of our offices across Canada.

Essential Duties and Responsibilities

• Work with the RBLL to identify, develop, and implement Canada Buildings & Place’s objectives and strategies, including setting appropriate KPIs, guidelines, and targets to ensure ownership and accountability.
• Select and implement strategies for staff development, mentorship, and retention, with a continuous improvement mindset.
• Build and coach a team of high‑performing Operations Managers and Project Directors who demonstrate a strong focus on clients, a commitment to excellence and innovation, strong employee engagement, and operate on a selfless "best for the company" philosophy.
• Support Operations Managers in setting and achieving business and personal development goals.
• Optimize organization structure to meet internal needs and growth objectives.
• Ensure people and structures are in place to support strong project delivery and client service: project oversight, staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and company, professional, quality, safety and legislative standards.
• Work with Operations Managers to identify and implement strategies to maximize NSR, EBITA, and cash flow metrics.
• Act as a change leader by identifying and successfully implementing changes needed in the business to respond to market expectations, client needs, and workforce needs, including processes, policies, tools, or staffing.
• Actively contribute to win strategies and successful project execution, being involved at a hands‑on level in key pursuits as needed and on projects where issues impacting client satisfaction or project management best practices arise.
• Represent the Business Line and Region through attendance at key industry and community events.
• Support and drive Corporate, Region, and Business Line initiatives and policies.
• Collaborate proactively and effectively within business lines and across regions to achieve collective goals.

Qualifications

Minimum Requirements:

• Bachelor's degree in Architecture, Interior Design, Building Engineering, Planning or related field and 12 years of relevant experience in the Design and Building industry, including 4 years of leadership experience. Demonstrated equivalency of experience and/or education may be considered.

Preferred Qualifications and Capabilities:

• 15 years of increased supervisory, management and operational/financial experience. Industry related experience is essential.
• Strongly preferred experience in the Design and Building industry, including alternative contracting - integrated project delivery, P3, Alliance.
• Excellent supervisory and leadership skills, including strong interpersonal and communication skills. Experience managing large teams of technical staff including leadership level staff.
• Strong business acumen with the ability to identify, develop and plan business strategy efforts and analyze business results based on a strong understanding of the AEC industry.
• Change leader – proven ability to identify changes that would improve the business and implement key initiatives in a manner that facilitates teamwork and goal attainment.
• Proven delivery as Project Manager on large complex projects and/or programs. PMP certification is an asset.
• Proven record of delivering work, managing teams, and developing a collaborative practice.
• Collaborative style; team player; demonstrates selfless behaviours.
• Willingness to see opportunity and act with a sense of urgency when required.
• Ability to effectively prioritize competing demands while being decisive.
• Strategic mindset.
• Loves a challenge, but steady under pressure.
• Proven financial and operational acumen.

Equal Employment Opportunity

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.

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