Bilingual Customer Support Specialist / Lead (Mandarin & English)
Positions Available: 2–3
Location: Remote (Canada)
Support Level: Tier 1 (with potential translation support and Lead duties)
Hours of Operation: TBA (flexibility required)
Position Overview
We are seeking highly skilled, bilingual professionals fluent in Mandarin and English to join our customer support team for an upcoming project launching in late August 2026. These roles require exceptional communication skills, strong customer‑service instincts, and the ability to support callers with patience, clarity, and professionalism.
Candidates must be comfortable in a call‑centre environment, able to de‑escalate challenging interactions, and consistently deliver a supportive, solutions‑focused experience.
Key Responsibilities
What You Bring
Additional Assets
Technical Requirements
Computer
USB headset
Smartphone for two‑factor authentication
Antivirus software with regular scans
Webcam for interviews, training, and meetings
VPN use is not permitted
Internet
These requirements ensure secure access, system compatibility, and high call quality.
Project Details
Remote (Mandarin & English) Bilingual Customer Support Specialist / Lead • Vaughan, Ontario
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more
A global outdoor living products manufacturer is seeking a bilingual Customer Support Specialist in Vaughan.The role involves processing orders in the ERP system, providing timely responses to cust... Show more
This role supports the Atos Medical business in Canada by delivering excellent customer service while managing inbound and outbound customer calls, order entry and processing, technical product sup... Show more
Bilingual (English-French) Technical Support Representative - Hybrid.Are you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products ... Show more
Drive customer success as a Bilingual Inbound Customer Service Representative at Hilti, assisting clients in both French and English.Provide expert support through effective consultative sales and ... Show more
A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more
National Wireless is seeking a driven and personable Bilingual Inside Sales & Customer Support Representative to join our growing Corporate Account Support Team at our East Oakville Head Office.In ... Show more
Support impactful healthcare services as a Bilingual Customer Support Agent specializing in English and French.Oversee order management, engage with customers, and ensure effective logistics coordi... Show more
BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Show more
An established industry player is seeking a Bilingual Pharmaceutical Customer Support Specialist to enhance their dynamic team.This role, which offers a hybrid work environment, involves managing c... Show more
A leading mechanical power transmission company in Mississauga is seeking a Bilingual Sales Support Associate to enhance client interactions and ensure efficient order processing.The position requi... Show more
A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more
A recruitment agency in Mississauga is looking for a Bilingual Customer Service Representative.The role involves addressing customer inquiries, managing disputes, and collaborating across departmen... Show more
A leading tech-driven hospitality company is seeking a Customer Service Specialist to provide premium support as part of the Airbnb community.This full-time role requires expertise in hospitality, ... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
As part of the Customer Service team, the Hadrian Customer Service Representative (CSR) is the key contact for the company’s authorized distribution network.The CSR is responsible for producing lay... Show more
A renowned home appliance manufacturer is seeking a customer service representative to manage high volumes of inbound and outbound calls.The ideal candidate will have at least 2 years of customer s... Show more
A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Show more
We are a family in Vaughan, Ontario, seeking a compassionate elder care provider to join us on a part-time basis.Our primary goal is to ensure the comfort and well-being of our family member who is... Show more
A leading recruitment firm in Ontario is seeking a Bilingual Customer Service Supervisor to lead a team of associates.This critical role requires fluency in French and English, with prior superviso... Show more
