Human Resources Business Partner

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active‑duty service members, veterans, and military families.

Position: Human Resources Business Partner

Location: Toronto, ON (100% on‑site required)

Your Responsibilities

• Act as a visible onsite HR partner and build trusted relationships with employees, leaders and corporate support teams.
• Serve as a trusted advisor to employees and management, providing timely guidance to resolve workplace concerns /grievances and foster a fair, supportive, and compliant workplace culture.
• Work closely with local stakeholders, employees, managers, partner organization and others in the business unit to fully understand local needs (of the client, line of business, local requirements) and create targeted and specific people support plans.
• Collaborate with Talent Acquisition, Employee Relations, HR Specialists, Training and the HR Helpdesk team to resolve employee matters appropriately and efficiently.
• Support the delivery of HR programs and initiatives that strengthen employee engagement, retention, and the overall employee experience.
• Partner with leaders during organizational changes, new program launches, ramp‑ups, reductions, schedule changes, and other business transitions.
• Serve as an onsite Health and Safety representative, supporting workplace safety practices, incident follow‑up, and related employee guidance.
• Provide real‑time HR support for urgent site matters, escalating issues as appropriate and ensuring timely communication with stakeholders.
• Contribute to HR projects, process improvements, and site‑level initiatives that improve HR service delivery and operational effectiveness.

Required Skills

• University degree in Human Resources, Business Administration, or a related field. CHRP or CHRL designation preferred.
• At least seven (7+) years of progressive HR experience within a fast paced working environment.
• Proven experience in an HR role that partnered with the business and demonstrated ability to influence and build trust with stakeholders at all levels.
• Strong knowledge of provincial employment law and regulatory bodies
• Exceptional verbal and written communication skills
• Employee Relations and Labour Relations experience
• Fluent in English. Bilingual French/English an asset
• Solid knowledge of Google Workspace tools (Sheets , Slides , docs etc.)
• Experience with Workday is preferred
• Must produce documentation verifying eligibility to work in Canada
• Must be able to work 100% onsite at our Toronto office

BEST Skills

• Process Excellence
• Communication
• Open‑Mindedness
• Critical Thinking
• Solution Orientation
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

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