Closing Date (MM/DD/YYYY):
08/09/2026Worker Type:
Term (Fixed Term)Language(s) Required:
EnglishTerm Duration (in months):
18Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$94,620 - $128,020Why FCC?
At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here’s what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you’ll make an impact
As Manager, Customer Service, you’ll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional customer service in Agriculture financing. You’ll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams, ensuring quality documentation and efficient processes. Working with the district leadership team, you’ll help shape strategy, optimize workflow, and support the district business plan to achieve organizational goals.
If you have a passion for the agriculture industry, love supporting others, and enjoy leading teams through change and growth, this could be a role for you.
What you’ll do
Lead a high-performing customer service team, managing performance and development
Establish and reinforce consistent service standards, performance expectations and Relationship Management Practices (RMP)
Manage workload priorities, identify employee development requirements, set goals and evaluate performance
Work with district leadership team to develop and execute business plan and marketing strategies between business units
Monitor operational reports (for example, compliance and loan review)
Maintain the district budget and manage daily operations: facilities management, meetings and event planning
What you’ll bring to the team
Required qualifications:
A bachelor’s degree in administration or business
A minimum of four years of related experience (or an equivalent combination of education and experience)
Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable results
Demonstrated experience delivering agricultural or commercial financial services, including relationship building, assessing clients’ needs, supporting lending or credit processes, or managing a portfolio of business or farm clients
Experience leading or supporting change initiatives, driving continuous improvement and delivering measurable impact in processes, teams or projects
Valid driver’s license and ability to travel within the province
Not sure you meet every requirement? We encourage you to apply anyway.
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: -fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
Manager, Customer Service • Surrey, British Columbia
Commercial Insurance Account Manager - Amelia, Florida.Work with Account Directors and Account Executives in a team environment.Interact with commercial property and casualty clients to provide dai... Show more
A leading company in the food and beverage sector is looking for a Service Manager for the Scott Road location.This role is perfect for an experienced hospitality professional eager to foster a hig... Show more
Become an essential part of airline operations as a Customer Service Supervisor.Manage personnel, enforce compliance, and ensure safe, efficient ground operations.In this supervisory position, you ... Show more
Customer Success Manager (Enterprise).This is a strategic, high-ownership role focused on driving measurable outcomes for large, complex organizations using Intuitive AI’s technology across multipl... Show more
Get AI‑powered advice on this job and more exclusive features.At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence.Foun... Show more
The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more
Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.Our platform seamlessly integrates with the systems distributors already use, automatin... Show more
We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the... Show more
A leading building maintenance firm in Metro Vancouver is seeking an Account Representative / Account Manager to manage and grow client accounts.The role involves building strong relationships with... Show more
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced.Enterprise Customer Success Manage.Your role will encompass preemptive chur... Show more
A leading Canadian agribusiness is seeking a Customer Service Supervisor to manage operations across British Columbia and Alberta.This role requires excellent organizational skills and a strong abi... Show more
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long‑term success of our c... Show more
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for ... Show more
A leading automotive retail group is seeking a full-time Service Advisor in Richmond, BC.Candidates will manage customer inquiries, facilitate repair orders, and ensure overall customer satisfactio... Show more
Insight Global is hiring for a Client Success Account Manager to join PayByPhone, a global mobile parking payments platform used by cities, operators, and millions of drivers worldwide.This individ... Show more
A leading customer service company is seeking remote Customer Service Sales representatives to enhance client satisfaction through effective communication and support.Ideal candidates should posses... Show more
Join Arlo as a Customer Success Manager and enhance customer experiences from onboarding to renewal.Focus on ensuring customer satisfaction and long-term success.In this crucial role, you will repo... Show more
A growing insurance company is seeking a Customer Care Manager to join their remote support team.This role offers flexible hours, uncapped earning potential, and opportunities for long-term career ... Show more
At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and eas... Show more
