Position Summary
The Training Administrator, Learning & Development is a full-time, office-based role that provides administrative, coordination, and reporting support for training programs across the Americas region. The role is responsible for organizing training schedules, maintaining learning records, supporting onboarding and compliance requirements, coordinating logistics, and helping ensure training standards are delivered consistently across lounge and support functions. This role works closely with operational leaders, facilitators, and cross-functional partners to support service excellence, operational readiness, and continuous improvement.
Key Accountabilities
· Coordinate, schedule, and administer in-person, virtual, and blended training sessions across multiple sites and functions.
· Maintain training calendars, participant rosters, attendance records, evaluations, certifications, and related documentation.
· Support onboarding, mandatory training, service excellence programs, compliance learning, and recertification tracking.
· Administer internal training systems, including learner enrollment, completion tracking, report generation, and data accuracy checks.
· Prepare training materials, communications, job aids, and session logistics to support effective program delivery.
· Provide administrative support to facilitators and operational leaders before, during, and after training sessions.
· Track completion status, overdue requirements, and training readiness metrics, escalating issues as appropriate.
· Support audit readiness by ensuring training records are current, complete, confidential, and accessible.
· Assist with continuous improvement by compiling feedback, identifying process gaps, and supporting learning-related initiatives and launches.
· Perform other related duties as assigned in support of the Learning & Development and Service Excellence agenda.
Working Relationships
This role works closely with the Service Excellence Manager, Americas, lounge Operation managers, trainers, Human Resources, and cross-functional stakeholders. The position may also coordinate with external vendors or learning partners where required.
Qualifications
Education and Experience
· Diploma or degree in Human Resources, Business Administration, Learning & Development, Education, Hospitality, or a related field is preferred.
· 2–4 years of experience in training administration, learning coordination, HR administration, or a similar support role.
· Experience supporting multi-site, hospitality, aviation, or service-based operations is an asset.
· Hands-on experience with LMS platforms, HRIS systems, and Microsoft Office applications is preferred.
· Experience coordinating high-volume schedules and working with cross-functional stakeholders is strongly preferred.
Knowledge, Skills, and Competencies
· Strong organizational and administrative skills with a high degree of accuracy and attention to detail.
· Ability to manage multiple priorities and meet deadlines in a fast-paced, operational environment.
· Strong written and verbal communication skills with a professional, service-oriented approach.
· Proficiency in Excel, Outlook, Word, PowerPoint, shared drives, and digital collaboration tools.
· Ability to handle confidential information with discretion and maintain data integrity.
· Demonstrated ability to work independently while collaborating effectively with regional and site-level stakeholders.
· Bilingualism in English and French is required.
Working Conditions
· This is a full-time, office-based role in Toronto.
· Occasional flexibility in working hours may be required to support multiple time zones and operational schedules.
· Occasional travel within North America region may be required.
· The incumbent must be able to work in a dynamic environment supporting frontline hospitality operations.
Bilingual Training Administrator • Mississauga, ON, Canada
Job Title: Administrative Assistant Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to participate ... Show more
Freelance Contractor to join DataAnnotation to train AI models.You will measure the progress of AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.Give AI ch... Show more
Capitalize on your bilingual skills as a Temporary Training Specialist at Sunoco LP.In this role, you will create and facilitate impactful training that supports store operations across Canada.This... Show more
Le ou la spécialiste principal(e) en gestion du changement et en formation dirigera les initiatives de transformation de McKesson Canada, concevant des expériences de développement des compétences. Show more
Bilingual Service and Implementation Coordinator (Mental Health).Monday–Friday (Rotating shifts between 10:00am, 11:00am and 12:00pm start EST; occasional Saturdays - 1 per month).The Service and I... Show more
A recruitment services provider is seeking a Bilingual HR Administrator in Mississauga to support various HR functions.The ideal candidate must be fully bilingual in French and English and have ove... Show more
BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST - HYBRID.Monday-Friday 8:30am-5:00pm, 1-hour lunch.Up to $65K + 12% - 14% Bonus (paid out annually).Our client is a leading pharmaceutical distr... Show more
Join us at PolicyMe! We're modernizing insurance and we'd like your help.The Canadian insurance landscape has remained largely unchanged for decades and we are in the process of changing that.We're... Show more
Are you looking for a career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a compa... Show more
A leading company is seeking a Training Specialist (Underwriting/Loans) to design and develop comprehensive training programs primarily for their Underwriting business.This role involves creating h... Show more
A leading medical technology company is seeking a Technical Training & Field Service Specialist - Bilingual (French/English) to develop and deliver technical training in Ontario.The role involves d... Show more
Get AI-powered advice on this job and more exclusive features.This position is responsible for the administrative support of multiple Group Benefits and Retirement (RRSP and pension) programs in Or... Show more
This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.You will support the identification... Show more
Join Aritzia as a Bilingual Concierge Advisor to provide outstanding client service in both French and English.Enjoy competitive wages and numerous growth opportunities in a vibrant environment.In ... Show more
Bilingual Customer Service Administrator (Mississauga Based: 7am-3pm).As a Bilingual Customer Service Administrator, you’ll provide customer support, maintain relationships with internal and extern... Show more
Join WellnessLiving as a Sales Enablement Trainer and foster sales excellence in Thornhill.In this hybrid role, you'll design impactful training sessions tailored to our high-performing sales team.... Show more
A major telecommunications company in Montreal is seeking a Bilingual Pharmacy Trainer - Business Analyst II to support pharmacy customers across Canada.You will design and develop training program... Show more
Position: Contract Analyst (Bilingual).Employment type: Full Time Permanent.Vacancy status: Existing Vacancy.Location: Montreal, QC or Brampton, ON (Hybrid).DCM is a leading Canadian tech-enabled p... Show more
Leon’s is currently looking for a self-motivated.The ideal candidate shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty.Through our manager-in-tr... Show more
Our client is a well-established real estate developer seeking a detail-oriented and hands-on Accounting Administrator to join their Finance team.The ideal candidate will bring experience across ac... Show more
