Bilingual Senior Collector, TD Equipment Finance

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Credit Management

Pay Details:

81 600 $/$81,600 - 115 200 $/$115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Senior Collector role is part of the TD Equipment Finance Collections team. You will work closely with Operations, Credit, and Risk partners to manage delinquent accounts and support organizational objectives.

CUSTOMER

• Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve customer experience
• Manage a portfolio of medium- to high-risk delinquent loans and high-value collateralized accounts.
• Develop and execute loss mitigation strategies on complex files.
• Develop portfolio reports and conduct data analysis to support managerial oversight
• Prepare documentation in support of financial solutions for clients, including review and commentary on credit facility term sheets and timely completion of client presentations
• Proactively monitor accounts to identify issues, reduce delinquency, and minimize losses.
• Manage insolvent accounts, including filing proof of claim and coordinating security releases to maximize recovery.
• Lead by example while handling core responsibilities and additional assignments.
• Collaborate with internal partners to resolve issues and achieve business goals.
• Maintain professional relationships with internal and external customers.
• Apply independent judgment while adhering to risk policies, procedures, and compliance requirements.

SHAREHOLDER:

• Contribute to the achievement of business objectives through exceptional customer service and risk support to increase profitability and enable business growth
• Support the promotion of products, sales, services and banking capabilities
• Contribute to business objectives for Operational Excellence
• Complete business processes and procedures in a timely and accurate manner
• Protect the interests of the organization - identify and manage risks, and elevate non-standard, high-risk activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE TEAM:

• Participating fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce

BREADTH & DEPTH

• Professional role with a focus on providing specialized business services, advisory or process / program support for own area of specialty, within defined parameters
• Requires sound conceptual knowledge in their own field of specialty
• Investigates and analyzes potential solutions; ensures processes and functional programs are implemented

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