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Ricoh Canada Inc.
Expert Solutions Ricoh – Support TechniqueRicoh Canada Inc. • Mississauga, Peel Region, Canada
Expert Solutions Ricoh – Support Technique

Expert Solutions Ricoh – Support Technique

Ricoh Canada Inc. • Mississauga, Peel Region, Canada
22 days ago
Job type
  • Full-time
Job description
Rejoignez Ricoh en tant qu'Expert Solutions, dédiant votre expertise au soutien technique avancé des clients. Apportez une approche proactive en utilisant vos connaissances Microsoft .NET pour améliorer l'expérience utilisateur. En tant qu'Expert, vous superviserez les cas d'assistance complexes et assurerez une transition fluide avec l'équipe de mise en œuvre. Vous serez impliqué dans la documentation et la gestion des incidents, tout en fournissant une formation au personnel débutant pour maintenir un service de qualité. Key Responsibilities: • Coordonner la résolution des incidents complexes au service d'assistance • Documenter et analyser les problèmes de manière approfondie • Collaborer avec les clients sur les configurations de solutions •Participer aux sessions de transfert de connaissances • Veiller au respect des normes de service et de qualité Requirements: • Au moins 5 ans d'expérience en solutions de soutien technique • Bonne connaissance de Microsoft .NET Framework • Doit être bilingue français/anglais • Diplôme technique exigé • Certification ITIL souhaitée Utilisez votre expertise en intégration et votre compréhension des environnements complexes pour exceller dans le rôle d'Expert Solutions chez Ricoh. #J-18808-Ljbffr
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Expert Solutions Ricoh – Support Technique • Mississauga, Peel Region, Canada

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