Senior Property Manager

Position Summary

We’re looking for a proven leader to elevate the performance and potential of our commercial property portfolio. As Senior Property Manager, you’ll be at the center of tenant relationships, operational excellence, financial success, and long‑term capital planning. This isn’t just about keeping the buildings running smoothly. It’s about proactively finding ways to enhance value, streamline processes, and deliver a consistently exceptional experience for tenants and investors alike. You’ll collaborate with Leasing, Accounting, Operations, and Sustainability teams to ensure every property operates at its best, compliant, efficient, profitable, and positioned for lasting success.

Responsibilities

Build Strong Tenant Relationships

Serve as the primary point of contact for tenants, ensuring a seamless experience throughout the Tenant Life Cycle. Develop and maintain meaningful relationships with tenants through regular visits and communication. Lead the planning and execution of tenant engagement events, including ESG‑focused initiatives. Use tools such as the RISE Connect App to enhance engagement and service delivery.

Drive Financial Performance

Lead the preparation of annual budgets for each property and present them to clients and internal leadership. Monitor monthly and quarterly results, analyze variances, and recommend solutions to stay on or ahead of budget. Review and approve purchase orders, supplier invoices, and accruals in line with delegated authority. Oversee the issuance of tenant year‑end operating cost and tax adjustments in partnership with the accounting team. Ensure rent and receivables are collected on time, escalating issues when necessary. Review and respond to tenant audit inquiries in collaboration with accounting.

Capital & Future Planning

Track and report on capital projects, ensuring they’re completed on time and on budget. Identify opportunities for building improvements that enhance sustainability, efficiency, and tenant satisfaction.

Champion Sustainability & ESG

Oversee building certifications such as BOMA BESt, coordinating audits, preparing submissions, and participating in inspections. Organize ESG‑related tenant engagement activities. Look for ways to reduce environmental impact, from lowering energy use to increasing waste diversion.

Ensure Compliance & Manage Risk

Keep every property compliant with regulations including OHSA, AODA, Fire and Life Safety, and hazardous materials standards. Monitor Risk Wise compliance reporting weekly and direct the right updates to the right people. Coordinate with tax consultants to ensure timely completion and documentation of MPAC and other tax/property assessments.

Lead Vendors & Contracts

Negotiate cost‑effective vendor agreements that meet service standards and align with CPMI procedures. Prepare RFPs, evaluate submissions, and recommend approvals. Monitor vendor performance and contract expiry dates to ensure uninterrupted service.

Oversee Day‑to‑Day Operations

Direct building operations, security, and maintenance to ensure smooth daily performance. Conduct routine building inspections, including monthly vacant unit and cleaning inspections, to maintain a Class A appearance and ensure optimal operations. Ensure all Incident Reports are recorded, communicated to relevant parties, and uploaded into the Risk Wise system. Manage tenant move‑ins and move‑outs, ensuring a professional and efficient process. Coordinate property onboarding for acquisitions and dispositions. Manage tax and property assessments and ensure completion.

Lead and Develop Your Team

Recruit, train, and mentor property management and building operations staff. Conduct performance reviews, set goals, and provide coaching for career growth. Delegate responsibilities effectively and mitigate issues when needed.

Education & Experience Requirements

• At least 8 years in commercial property management, with a minimum of 5 years in a leadership role.
• Post‑secondary education in business or a related field, required.
• CPM or RPA designation, preferred.
• A valid G driver’s license and access to a vehicle on a daily basis.
• Experience in real estate, property management, or a related industry strongly preferred.
• A proven ability to manage budgets, optimize building operations, and lead teams.

What We’re Looking For

Collaborates naturally, building strong relationships across teams, with tenants, and with service partners to achieve shared goals. Champions sustainability, seeing it as a driver of long‑term value, efficiency, and community impact. Brings innovation to the table, always looking for smarter, better ways to manage properties and deliver service. Holds themselves and their team to a standard of excellence, ensuring every detail reflects our commitment to quality. Demonstrates accountability, taking ownership of outcomes and following through on commitments. Acts with integrity, making decisions that are honest, ethical, and in the best interests of our stakeholders.

Why join Crown?

Base salary: $115,000–$125,000 per year, based on experience and qualifications.

Eligibility for discretionary annual performance bonus linked to individual, team, and company goals.

Comprehensive health benefits.

Pension matching program to support your long‑term financial security.

Professional development and membership dues coverage.

About Us

Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer‑first mindset means fast decision‑making, strong relationships, and a hands‑on approach that values initiative and fresh ideas.

Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords—they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities—and for you.

Accommodations

Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources.

Legal Disclaimers

Work Authorization | Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown.

Third‑Party Recruiters | Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions.

Assessment / Artificial Intelligence | As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI‑driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.

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