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Senior TPM for Customer Service InnovationPMs for Hire • Toronto, ON, Canada
Senior TPM for Customer Service Innovation

Senior TPM for Customer Service Innovation

PMs for Hire • Toronto, ON, Canada
22 days ago
Job type
  • Full-time
Job description
Drive innovation as a Senior Technical Program Manager at Amazon, leading transformative projects to enhance customer service through AI and machine learning initiatives. Influence cross-functional engineering teams and optimize automation processes. Amazon seeks a TPM who excels in planning, scoping, and executing significant projects that make a measurable impact. You will collaborate closely with various teams to ensure seamless project execution and proactive risk management. A strong technical background, leadership experience, and a passion for customer satisfaction will set you apart in this role. Key Responsibilities: • Lead high-impact project planning and execution • Collaborate with engineering units across Amazon • Identify and resolve project bottlenecks proactively • Manage trade-offs between technical and business objectives • Guide teams of software develop engineers effectively Requirements: • 5+ years in technical program management • 7+ years interacting with engineering teams • 3+ years in software development experience • Proven ability in managing cross-functional projects • Exceptional leadership and technical know-how Leverage your expertise to create unparalleled customer experiences through innovation in this key program management role at Amazon. #J-18808-Ljbffr
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Senior TPM for Customer Service Innovation • Toronto, ON, Canada

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