Senior Analyst, Global Onboarding Experience

Requisition ID: 266646

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Work Location: This position follows a hybrid work arrangement, with 1 day per week in the office at 2201 Eglinton Avenue East, Scarborough, ON. Please note that this location may change in the future based on business needs.

Contributes to the overall success of the Global Onboarding Experience team within Global HR Operations & Operational Effectiveness ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Identify, analyze and support opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
• Assist Consultants and Administrators globally with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required
• Manage highly sensitive and confidential hires, such as HR
• Ensure data accuracy and integrity of employee records and position management changes through established internal control mechanisms.
• Provide support to the team and senior management with timely and reliable execution of activities related to reporting metrics and key performance indicators.
• Manage and provide inter-departmental reporting requests for external auditing, weekly internal KPI reporting and Ad-Hoc report requests to assess performance against standard procedures and SLAs
• Support Onboarding projects and initiatives, including system enhancements, UAT testing, etc.
• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales
• Principles, while ensuring the adequacy, adherence to and effectiveness of day-today business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• Relevant experience in resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
• Experience in Reporting & Analytics and Power BI is an asset
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.

What's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.