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Astra North Infoteck Inc.
IT Service Delivery Manager - Insurance ProjectsAstra North Infoteck Inc. • Mississauga, ON, ca
IT Service Delivery Manager - Insurance Projects

IT Service Delivery Manager - Insurance Projects

Astra North Infoteck Inc. • Mississauga, ON, ca
19 days ago
Job type
  • Full-time
Job description
Job Description
Delivery Leader – Program Management, Agile Delivery & Insurance Domain Experience

Duration:
12 Months

Work Model:
100% Remote (Able to work in Mountain Time Zone)

Top 3 Required Skills:
• Program Management
• Agile
• Insurance Domain – Large program experience

Job Description:
As a Delivery Leader (DL) you are responsible for delivering value and outcomes — on time, on budget, and with quality. . You will be expected to facilitate, anticipate, and lead without formal authority, operating at the intersection of IT and business in a fast-paced, agile environment.

Success in this role requires more than technical PM competency. You must demonstrate genuine curiosity about the business, an ability to read the political landscape, and the communication skills to bring clarity to complexity. If you thrive on structure, stakeholder trust, and staying several steps ahead — this role is for you.

Key Responsibilities:

Leadership & Ownership
• Take full ownership of project outcomes — drive progress without waiting to be directed.
• Facilitate the project team to deliver; ask the right questions and create space for the team to solve problems.
• Adjust your focus and contribution as the project moves through initiation, development, testing, and implementation.
• Think ahead — surface risks, decisions, and blockers before they become problems.
• Manage through influence, not authority.

Project Planning
• Maintain an accurate, credible plan in Planview and Smartsheet that reflects reality — not just activity.
• Clearly articulate how epics map to milestones and how milestones build to the final deliverable.
• Ensure something tangible and measurable is delivered each month.
• Manage and communicate Risk, Issue, Decision, and Dependency (RIDD) logs with the project team.

Communication & Clarity
• Communicate with clarity — no surprises. Surface issues early, before they land in key meetings.
• Provide meaningful weekly status reports that accurately reflect project health and add value.
• Adapt communication style and level of detail to the audience — from technical architects to senior business leaders.
• Continually read the room, seek feedback, and adjust your approach.
• Orient senior leaders with context before moving to detail — never assume they are fully up to speed.


Requirements
Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: • Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. • Contribute to the development of payment flows supporting transaction processing. • Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. • Participate in the design, development, testing, deployment, and production support. • Troubleshoot and resolve application and integration issues in a complex, regulated environment. • Collaborate with architecture, QA, and operations teams to ensure platform stability, scalability, and performance. • Support modernization initiatives and enhancements to existing payment hub capabilities. • Produce clear technical documentation and participate in code reviews and knowledge sharing.
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IT Service Delivery Manager - Insurance Projects • Mississauga, ON, ca

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