Director, Trillium HealthWorks - Shah Family Hospital for Women and Children

The Opportunity

Trillium HealthWorks is the largest health infrastructure renewal in Canada’s history and will help shape the future of health care for our community and beyond. In addition to stronger community partnerships, Trillium HealthWorks will mean building The Peter Gilgan Mississauga Hospital (PGMH) and The Shah Family Hospital for Women and Children (SFHWC), and when the expansion of the Queensway Health Centre is completed, it will become The Gilgan Family Queensway Health Centre. It will mean more beds, shorter wait times, and greater specialization closer to home. More doctors, nurses, and support staff. Better technology to share information and be more connected and new spaces that meet the highest standards of infection prevention.

But it is much more than that. Trillium HealthWorks means working together with our community to face the challenges of health care. It means saying goodbye to a system that leaves too many waiting, vulnerable, invisible, and alone. It means reinventing health care to make it work for everyone, leaving no one behind.

Trillium Health Partners is seeking an accomplished and strategic Director, Trillium HealthWorks – Shah Family Hospital for Women and Children. Reporting to the Associate Vice President (AVP), Clinical, Trillium HealthWorks, and working in close partnership with the Medical Director, Trillium HealthWorks, Project Directors, and Clinical Program leadership, the Director will provide senior leadership for clinical planning, system design, stakeholder engagement, and operational readiness. This project role is accountable for advancing the planning and implementation required to support the opening of the Peter Gilgan Mississauga Hospital and the Shah Family Hospital for Women and Children, while working closely with GFQHC project leaders to promote alignment and standardization across THP sites.

In this role, the Director, Shah Family Hospital for Women and Children, will lead a cross‑functional, cross‑program operational readiness portfolio in close partnership with operational leaders, clinicians, and frontline teams to design and implement the future state of care as part of the Trillium HealthWorks program. The Director will ensure that evidence‑informed practice, integrated care pathways, and the perspectives of patients, families, staff, and community partners are embedded in both near‑term planning and long‑range service design. The role will also drive priority planning, integration activities, and early change management efforts to position programs and the organization for successful transition.

The Director will bring a future‑focused lens to operational readiness planning, ensuring that today’s decisions support tomorrow’s model of care. This includes leading co‑design processes, shaping future workflows, and aligning operational improvements with changes in space, technology, equipment, and community integration. A key aspect of the mandate is to help define and articulate a clear vision for the future of Shah Family Hospital for Women and Children – one grounded in clinical best practice, innovation, strong community partnerships, and a seamless continuum of care. In partnership with Program Leaders, this Director will guide teams through visioning, option development, validation of operational models, and alignment with organizational priorities and project milestones.

Success in this role will require a highly collaborative and influential leader who can work hand‑in‑hand with operational teams to ensure planning is grounded in clinical realities and informed by frontline insight. The Director will build shared ownership for the operational readiness agenda across clinical, operational, and external partners, while managing complex interdependencies spanning construction, equipment, digital and technology readiness, space planning, scheduling models, and multi‑site service redesign. The ideal candidate will bring a strong track record of senior project and change leadership, consensus building across diverse groups, and advancing innovative, standardised, and sustainable models of care, employing principles and approaches in design thinking. This leader will embody THP’s vision, mission, values, and strategy while inspiring confidence and commitment to a shared future that strengthens both the patient and staff experience.

Key Accountabilities

• Collaborative, interprofessional, cross‑programmatic leadership to plan and implement the integration of clinical services to achieve operational readiness for the Trillium Healthworks projects, including, but not limited to, interprofessional models and care pathways based on the best available evidence.
• Collaboration and co‑design will occur both within the organization as well with patients, families and community partners.
• Develop and implement leading project management tools and techniques to monitor progress, deliverables and approvals, and support the achievement of strategic goals.
• Facilitate consultation with internal stakeholders, including driving decision‑making with staff and senior leaders to meet all operational needs of the future PGMH and SFHWC.
• Chair, Co‑Chair, and play a key leadership role in various project committees and working groups while also being the clinical representative at organisational committees. This will support continued alignment of THW priorities and activities with broader organisational and/or programmematic initiatives, playing a key integration role to advance organisational success.
• Develop and oversee an operational readiness team comprised of clinical and operational subject‑matters experts, project managers and administrative supports.
• Provide clinical and operational expertise in programme and health system design in the context of established planning and design constraints.
• Serve as a strategic clinical leader who challenges the status quo of the workflow, operations, patient care environment to drive a better outcome.
• Utilise expert level negotiation skills and conflict resolution strategies to work with external and internal stakeholders, obtaining buy‑in and support to ensure the success of projects and achievement of win‑win strategies for all parties.
• Ensure strong programme engagement, including supporting the development of effective change management and communications strategies.
• Foster a culture of engagement, equity, inclusion, and transparency, leveraging diversity both in people/teams’ development, as well as health system design.
• Identify opportunities to implement programme‑specific capital/operational/clinical efficiencies and optimisations within the context of capital planning.
• Support the management of interdependencies between THW project and other key initiatives underway within the programme or organisation, while striving for standardisation and alignment between clinical programmes and hospital sites.
• Initiate strategies for the development of future models of care and quality/process improvements to support best practices, emerging trends and facility plans for the new Hospital.
• Support planning and preparation of the programme for transition to the new space, including operational planning related to service/volumes forecasting and delivery adjustments, process and flow, health human resource planning and staff training, updates to policies and procedures, and development of communication and change management plans.
• Lead, plan, execute and evaluate Operational Readiness and Planning initiatives.
• Ensure clinical service programme plans facilitate alignment and integration between equipment, workflow, facility design and enabling technologies.

Qualifications

• Regulated Health Professional, with post‑secondary education in a related discipline, or equivalent level of advanced education. Masters prepared is preferred.
• A minimum 10 years in a healthcare environment, preferably in a hospital setting.
• A minimum of 5 years recent experience in leading strategic, clinical planning or operational planning in a healthcare setting.
• Demonstrated comfort and experience working a deliverable‑based, deadline‑oriented environment.
• Proven strong change and project management skills.
• Ability to take initiative and to work independently.
• Experience leading professional staff, including coaching, managing performance and fostering a collaborative, productive team‑based work environment for change initiatives to achieve quality patient care.
• Experience with patient and family engagements a strong asset.
• Proven team player with strong communication, interpersonal, customer service and collaboration skills, including well‑developed influencing and presentation skills, with internal and external stakeholders.
• Demonstrated leadership values and a personal presence that inspires confidence, credibility and the ability to negotiate and provide excellent consensus building skills to multidisciplinary professional staff teams.
• Experience interpreting and applying policies, regulations, and standards as they apply to achieving best practice and evidence‑based design.
• Demonstrated knowledge of performance measurement, quality improvement and risk management. Ability to identify risks and intervene appropriately.
• Demonstrated experience with budget planning, reporting, database and systems management.
• Comprehensive experience planning, managing and implementing strategic projects, in particular capital projects, including space and programme planning, is considered an asset.

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