About the team:
Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia. Our team was developed to provide a relevant banking service for our remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA to assist them with managing their money. ICAL is run by a dedicated team that can respond to specific needs of our remote customers. When you break it down, your job will genuinely make a difference to the wellbeing of Indigenous Australians.
Aspects of the role:
Your responsibilities:
In this role you’ll build and maintain positive relationships with Indigenous customers and communities. Ensuring mob have access to the Banks wide range of products and services.
Day to day you’ll be on the phone to customers, delivering outstanding customer service. You’ll answer questions about their banking, promote our self-service options, and identify issues and service gaps.
When you’re not supporting mob directly, you’ll work with a range of stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking. This puts you at the front line, helping secure financial security and advancement for our people.
In a nutshell you’ll:
About you:
This role would suit an enthusiastic and determined individual, who’s passionate about building positive relationships with our Indigenous customers. In this team your knowledge and understanding of Australian Indigenous communities, cultures and the issues affecting Aboriginal and/or Torres Strait Islander People will be valued and applied.
To do this you’ll have:
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 02/08/2026Indigenous Banking Specialist • Perth Central
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