Operations Manager

Location: CHANEL Flagship Boutique (in Yorkville)

Reports to: Boutique Manager - Fashion

Contract: Full-time and contract position (18 months – July 2026 – January 2028)

Your role @ Chanel:

To oversee and direct the operations functions for the Boutique to maximize productivity. The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.

Your Impact @ Chanel:

Customer Experience/Customer Relationship

• Build, maintain and follow-through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, or mail.
• Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate

Heart of House Workflow

• Ensure secure and accurate use of the cash register, including the opening, balancing, closing, invoice retention, and bank deposits* (*free-standing boutiques only)
• Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours
• Maintain and improve the inventory integrity for all three divisions (prevent damages, losses, discrepancies, and execute Cycle Counts, RFID, Year End Inventory)
• Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell through
• Oversee and understand the savoir faire of RTW alterations, and align with Global guidelines, expertise and experience
• Create, maintain and manage all Boutique invoices through our internal system
• Managing a budget and forecasting expenditures for a multi-faceted Boutique

Boutique Operations

• Lead the change management within the boutique through various project, be proactive, and take initiative when required
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource & trainer for the entire Boutique Team
• Lead and oversee the Chanel et Moi after-sales within your Boutique, including repair intake/lead-times, local/international repairs, spare-parts, execute minor in-store repairs, and delivering an exceptional client experience at every stage
• Uphold the Boutique maintenance standards by communicating with contractors/vendors, management/IT to provide services for the boutique
• Work with the Boutique Director and Boutique Manager to order, organize and allocate staff uniforms

Team Spirit & Development

• Foster effective communication and collaboration within the team and with Head Office.
• Adhere to relevant Health & Safety and Security procedures and guidelines at all times
• Coach, inspire and develop the heart of house team

Merchandising/Brand Image/Product

• Establish and maintain working knowledge of current merchandising guidelines as well as the ability to maintain set standards at all times
• Check the quality of incoming and outgoing merchandise, ensuring that each product has the correct ticket and that products are boxed and/or wrapped following the appropriate guidelines

Personal Presentation/Image

• Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter
• Ensure that back-office areas are kept clean and well-organized at all times

Training/Personal Development

• Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge
• Actively and positively participate in any meetings arranged

What you will bring to the team:

• Detailed oriented and excellent organizational skills;
• Excellent verbal and written communication skills;
• comfortable working with different departments and teams;
• Strong skills in managing and mentoring a team;

Position Logistics:

• Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.
• Ability to lift approximately 15-20 lbs
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
• Fluent English, French a plus.

You are energized by:

• Leading a high-performance team and supporting the growth & development of individuals
• Working with autonomy, but also with support from your leadership team

What you’ll gain:

• Developing your leadership skills
• Having accountability and recognition for your own success
• Competitive base salary: 95k-100kCAD annually + bonus

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.