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Pacer Group
AI Support AnalystPacer Group • Montreal (administrative region), QC, Canada
AI Support Analyst

AI Support Analyst

Pacer Group • Montreal (administrative region), QC, Canada
23 days ago
Salary
CA$60.00 hourly
Job type
  • Full-time
Job description

Work Arrangement: Montreal; Hybrid: 3 days in office

Employment Type: Contract/FTE

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD $60-63/hour Incorporated

Application Deadline: July 30th, 2026

SKILLS REQUIRED

5+ years in a technical support, service desk or application-support role in an enterprise environment.

Required Skills

  • AI tools support: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, Zoom AI Companion
  • Enterprise technical support / Service Desk / Application Support
  • Microsoft 365 (M365)
  • AI product troubleshooting and end-user support
  • Incident management and issue triage
  • Ticketing systems: ServiceNow, Jira
  • ITIL framework and incident escalation
  • Level 2/Level 3 support coordination
  • Root cause analysis and issue reproduction
  • QA support and validation testing
  • Technical documentation and knowledge article creation
  • FAQ and self-service content development
  • Multi-channel support (Helpdesk, Email, Chat, Support Channels)
  • Technical mentoring and knowledge transfer
  • Customer issue resolution and escalation management
  • AI product onboarding and feature adoption
  • Continuous learning of emerging AI technologies

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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AI Support Analyst • Montreal (administrative region), QC, Canada

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