Housekeeping Manager l Full-Time l Novotel Toronto Centre

Housekeeping Manager l Full-Time l Novotel Toronto Centre

Novotel Toronto Centre is currently recruiting for a Housekeeping Manager. The primary responsibility of the Housekeeping Manager is to oversee and manage the day-to-day work of the Housekeeping team members. The Housekeeping Manager will work closely with the General Manager and Housekeeping Supervisors to determine the strategic direction of the Housekeeping department.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the General Manager, the Housekeeping Manager is responsible for providing strategic leadership and day-to-day operational oversight of the Housekeeping department. This position requires a highly motivated, collaborative, and results-oriented professional with the ability to lead, coach, and inspire a diverse team while fostering positive working relationships across all hotel departments.

The successful candidate will directly manage three Housekeeping Supervisors, providing guidance, performance coaching, and ongoing development to ensure operational excellence, exceptional cleanliness standards, and an outstanding guest experience.

• Manage the day-to-day activities of the Housekeeping team;
• Enforce hotels standards, policies, and procedures to the Housekeeping team;
• Be a department leader who motivates and mentors all housekeeping team members;
• Ascertain staff training needs and provide such training;
• Manage departmental budget and expenses;
• Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department;
• Operate well under pressure while exercising good judgments and focusing attention on details;
• Maintain confidentiality of hotel guests and pertinent hotel information;
• Ensure security of guest room access and hotel property;
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
• Develops and maintains a deep cleaning schedule and room cleanliness program;
• Inspects or delegates inspections of all guestrooms cleaned by room attendants;
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
• Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use;
• May serve as "manager on duty" as required;
• Perform other duties as assigned including assisting staff with their job functions during peak periods.

What We are Looking for...

• Managerial or Supervisory experience in housekeeping in a Hotel or related industry;
• Post-secondary degree/diploma in Tourism or Hospitality is an asset;
• Strong verbal and written communication skills;
• Excellent organizational, technical, analytical, and problem-solving skills;
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
• Is able to endure an abundance of physical movements in the performance of job duties;
• Working knowledge of Microsoft Word and Excel;
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Experience in financial management for a housekeeping department is an asset;
• Experience working in a unionized environment will be considered an asset;
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

This posting is for a current vacancy.