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Artech LLC
Risk AnalystArtech LLC • Toronto, ON
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Risk Analyst

Risk Analyst

Artech LLC • Toronto, ON
3 days ago
Job type
  • Full-time
Job description

Senior Incident and Problem Manager
Duration: 12 Months
Location: Toronto ON (2 days per week)

Introduction

This position focuses on service delivery management, emphasizing proactive Problem Management activities to identify, analyze, and address the root causes of recurring issues affecting Capital Markets Technology and Operations across global regions.

Required Skills & Qualifications

  • 4 - 6 years of relevant experience
  • Expert knowledge of ITIL (v3 or V4) and processes
  • ITIL Certification
  • Experience with applications, operating systems, and/or networking (TCP/IP, routing, network topologies and hardware, etc).
  • PowerBI experience
  • ServiceNow experience
  • Confluence/Jira experience
  • Advanced Excel skills
  • Ability to investigate root causes and communicate fixes
  • Former banking experience, especially within Capital Markets
  • Graduate degree in Computer Science or a related technical field

Day-to-Day Responsibilities

  • Ensures Incident /Problem Management Processes are followed.
  • Works independently on a range of complex tasks, which may include unique situations.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Builds effective relationships with internal/external stakeholders.
  • Breaks down strategic problems and analyzes data and information to provide insights and recommendations.
  • Leads or participates in defining the communication plan designed to positively influence or change behaviour.
  • Executes work to deliver timely, accurate, and efficient service.
  • Organizes work information to ensure accuracy and completeness.
  • Collaborates with internal and external stakeholders to deliver on business objectives.
  • Maintains current knowledge of best practices and trends.
  • Provides advice to internal business partners and peers to support the completion of processes or activities within established procedures.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.

Company Benefits & Culture

  • Hybrid work requirements: 2x per week in office
  • Contract duration: 12 months with a likelihood of extension and possibility of conversion to full-time employment
  • Collaborative team environment with opportunities for independent work

For immediate consideration please click APPLY to begin the screening process with Alex.

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Risk Analyst • Toronto, ON

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