General Manager Guest Services and Sales (37374001)

Job Description

As the General Manager for our team, you will be responsible for the oversight of all Food, Maintenance, Administration, and Environmental Services functions for the assigned area or site. You will lead, develop, motivate, direct and supervise the site team and supervisory employees.

You will dispatch, assign work to employees based on client and service requirements, performs audits ensuring client standards are adhered to. Prepares and provides overviews and reports of assigned area/shift to Manager, assists in the implementation of environmental service programs. Ensures proper training, provides recommendations and/or remedial training as required. Maintains and tracks inventory levels of supplies and related costs, provides recommendations on quantity and timing of supply orders.

Scheduling – Dispatch and prioritize work assignments within assigned area/shift ensuring client needs and expectations are met in accordance with contract. Oversee, plan and ensure completion of special project cleaning assignments.

HR Related – Supervise, coach, motivate and develop employees and supervisors to ensure all are appropriately trained and adhering to proper procedures. Ensure completion of safety training and compliance. Audits performance, provides or arranges for new and remedial training, performs coaching discussions, performance management and discipline as required. Participates in hiring and staffing for the area of responsibility to ensure appropriate staffing levels are maintained.

Inventory – Maintains supply levels for consumables ensuring the adequate distribution of supplies and equipment. Maintain and report on inventory levels, provides recommendations related to alternative options, quantity and timing of orders

Other – Participates in the implementation plans for environmental service programs, ensures compliance to programs and provides reports and recommendations regarding adjustments to plans and/or additional requirements

Safety - Perform daily safety checks and inspections, perform safety observations on employees, conduct safety walks and trainings, conduct safety investigations, complete reporting on safety related tasks, ensure compliance within IMS system for training and physical safety tasks.

Qualifications

• Post secondary diploma or degree in operations or related field or equivalent education and experience
• 3-5 years’ experience within a Food Service and EVS environment in a hospital or healthcare environment
• Sales support for management to ensure occupancy
• Strong financial experience with AR/AP, billing, Profit and Loss statements, variance reporting and costing
• 3- 5 years’ supervisory or management experience
• Superior communication skills, written, verbal and interpersonal
• Prior experience and proven success with training methods and techniques
• Strong organizational, problem solving and multi-tasking skills
• Working knowledge of Provincial Infectious Diseases Advisory Committee (PIDAC)
• Previous managerial experience in a retirement home or long-term care home setting is an asset.
• Good Public Relations Skills- Demonstrated understanding of/empathy for the needs of seniors.
• Ability to relate to all levels of staff, the residents, and their families with a high degree of patience, tolerance, and confidentiality.
• Initiative, good judgement and leadership abilities, supervisory capabilities.
• Good communication skills; both oral and written
• Ability to develop and implement budgetary guidelines for all departments.
• Working knowledge of the following legislation, Alberta Health, Residential Tenancies Act, Coroner's Act, Regulated Health Professions Act

Additional Information

What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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