Operations Officer - 58320

We are seeking a detail-oriented and analytical Operations Officer II to join our back-office operations team for a leading Financial Institution. In this 100% back-office role, you will provide critical operational support by actioning complex estate processing files, managing money movements, and fulfilling daily financial transactions. Working within a highly collaborative team of 15–18 professionals, you will be responsible for ensuring strict Service Level Agreements (SLAs) and productivity metrics are achieved while delivering exceptional support to internal partners.

Position Type: Contract (8 Months) – Potential for extension or permanent conversion based on performance and business needs.
Location: Mississauga, Ontario (Hybrid: 4 days onsite, 1 day remote — potential for 2 days remote depending on operational shifts).
Hours: Monday to Friday, 8:00 AM – 5:00 PM. Candidates must have the flexibility to work an 8-hour shift anytime between 8:00 AM and 8:15 PM if operational hours change.
Compensation: $25.34 / hour
Target Start Date: August 10, 2026

Advantages
Premier Experience: Gain experience working with a top-tier financial institution and build a powerful professional network.
Supportive Culture: Benefit from a diverse, collaborative, and inclusive team culture with a comprehensive 3-week training program.
Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs.
Great Workspace: Modern office location in Mississauga with hybrid work-from-home flexibility.

Responsibilities
File & Transaction Processing: Action day-to-day estate files, execute money movements, and fulfill specialized transaction requests accurately.
SLA Compliance: Manage workloads effectively to meet strict daily Service Level Agreements, turnaround times, and quality review standards.
Internal Partnership: Act as a subject matter expert for internal client-facing representatives and partners across different banking sectors to resolve processing inquiries.
Risk & Audit Management: Adhere to bank codes of conduct, compliance guidelines, and audit procedures to mitigate financial and operational risk.
Continuous Improvement: Actively participate in daily 15–30 minute team touchpoints, suggesting process improvements and adapting quickly to new technologies or policy changes.

Qualifications
Must-Have Skills & Experience:
Banking/Financial Industry: 2–4 years of operational experience within a retail banking or financial services environment.
Education: Completed Undergraduate Degree.
Technical Proficiency: Advanced knowledge of Microsoft Office 365 (specifically Excel, Word, and Outlook) with a proven ability to learn proprietary software quickly.
Operational Track Record: Proven experience handling data entry and operating under strict, metrics-driven SLAs.

Soft Skills:
Strong written and verbal communication skills for internal collaboration.
Crucial attention to detail and a high degree of quantitative accuracy.
Superior time management and organization skills to handle high volumes of work independently.
High adaptability to change and comfort navigating complex financial files.

Nice-to-Have Skills:
Prior experience with estate file processing.
Familiarity with a wide range of retail banking products, cash products, or Money Market/Foreign Exchange (MM/FX) transactions.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.