Bilingual Specialist, Multi-Unit Servicing and Default Management

Job Requisition ID: 12190

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Thunder Bay (ON); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Multi‑Unit Default Management and Servicing team, in the Specialist, Multi-Unit Servicing and Default management position. Use your expertise and passion to support an initiative to modernize how we evaluate options that help multi-unit clients move from financial distress toward a return to strong performance. Identify the best solutions, aligned with CMHC’s risk appetite, to support projects facing financial challenges while maintaining affordability. In this role, you will lead complex risk recommendations and decisions related to default management and claims. You will serve as the subject matter expert on the administration of the mortgage insurance contract with Approved Lenders and may oversee the assessment and settlement of insurance claims for multi-unit projects in difficulty.

This is a temporary position until December 31, 2027.

What you’ll do:

• Analyze financially distressed multi-unit projects and recommend risk-mitigating solutions.
• Collaborate with internal and external stakeholders to validate financial, legal, and risk considerations.
• Provide expert recommendations on defaults and claims with clear rationale and mitigation strategies.
• Lead complex risk decisions and assessments to support client outcomes and corporate objectives.
• Apply financial and policy authorities, including seeking approvals for exceptions.
• Negotiate with Approved Lenders on complex issues and articulate clear, well-reasoned positions.
• Support quality and consistency through peer reviews and contributions to processes and tools.
• Drive change and transformation by managing initiatives, improving processes, and engaging stakeholders.

What you should have:

• An undergraduate degree in business, commerce, finance, or property management.
• A minimum 5 years’ experience in property recovery, multi-unit underwriting, housing finance, or default management (or equivalent combination).
• Strong knowledge of risk factors for multi-unit mortgage lending (5+ units).
• A solid understanding of multi-unit real estate finance and contract law.
• Advanced financial and analytical skills, including interpreting financials, appraisals, and borrower structures.
• Strong bilingual (English/French) communication, negotiation, and presentation skills.
• The ability to work independently and collaboratively with knowledge of legal documentation and market trends.
• Experience in change management, program delivery, and process improvement (including Visio/process mapping).

It would be great if you also had:

• Experience in multi-unit or commercial residential real estate.
• A professional designation in fields such as accounting, risk management, law, or real estate.
• Project management (PMP, ACP), Change management, or Lean six sigma.
• Strong knowledge of mortgage financing, real estate legislation, default remedies, and property administration.
• Experience developing procedures, compliance frameworks, and internal controls.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!