Bilingual Product Analyst (French)

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team.

Our customers rely on our platform to orchestrate complex warehouse, transportation, and last-mile logistics operations. As Product Delivery Lead, you will bridge customer operations and R&D, ensuring we build solutions that solve real business problems and deliver measurable outcomes. This is an API-first product leadership role operating within our Product Operating Model. You will partner closely with customers, Engineering, and Product to translate operational challenges into product outcomes, guide delivery, and continuously validate value through customer feedback, data, and AI-enabled product practices.

Outcomes — What Success Looks Like
1. Deliver Customer-Centric Solutions
• Translate customer needs into clear product outcomes that guide R&D.
• Deliver scalable API capabilities that improve warehouse, transportation, and last-mile operations.

2. Accelerate Product Delivery
• Apply Product Operating Model practices to rapidly validate ideas through Build-Test-Learn cycles.
• Reduce time from concept to customer value using customer feedback, prototypes, and data.

3. Improve Customer Operations
• Drive enhancements to sorting, routing, sequencing, loading, and execution capabilities that improve customer KPIs such as throughput, dwell time, and delivery performance.
• Ensure APIs provide reliable, real-time operational data.

4. Deliver Successful Integrations
• Partner with customers and Engineering to define API contracts and support integrations across WMS, TMS, ERP, and mobile platforms.
• Remove technical barriers that impact adoption and customer success.

5. Leverage AI to Improve Product Delivery
• Use AI to enhance product discovery, research, documentation, backlog refinement, and analysis.
• Transform customer feedback and usage data into actionable product insights while applying sound judgment to AI-generated recommendations.

6. Build Strong Partnerships
• Foster trusted relationships across Product, Engineering, Customer Success, and customers.
• Promote transparency, collaboration, and continuous improvement.

Skills & Competencies — How the Work Gets Done
Product & Technical Expertise
• Strong understanding of REST APIs, authentication, web services, payloads, webhooks, and API documentation.
• Comfortable discussing integrations, API contracts, and data flows with Engineering.
• Experience with enterprise integrations involving WMS, TMS, ERP, or similar platforms.
• Familiarity with SaaS products, mobile applications, and product analytics (SQL or BI tools).

Logistics & Product Leadership
• Strong understanding of warehouse, transportation, and last-mile operations.
• Experience working within a Product Operating Model, using outcome-based planning, experimentation, and continuous discovery.
• Ability to balance customer needs, technical feasibility, and business priorities.
• Excellent stakeholder management and facilitation skills.
• Professional fluency in French and English.

AI-Enabled Ways of Working
• Uses AI responsibly to improve product management practices, research, prioritization, and analysis.
• Applies critical thinking to validate AI outputs and keep recommendations grounded in customer value.

What's in It for You
Shape the future of an API-first logistics platform used by organizations managing complex supply chain operations. You'll work at the intersection of customer operations, product strategy, and engineering, influencing both product direction and delivery within a modern Product Operating Model. You'll collaborate closely with Product leadership, Engineering, Customer Success, and customers while helping define AI-enabled ways of working that improve how products are discovered, built, and delivered. If you're motivated by solving complex operational challenges and building technology that creates measurable customer value, this role offers significant impact and growth.

Location & Salary Range: This is a remote position, and the salary range for this role is $85,000–$95,000 CAD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

This position requires a working knowledge of English, as the employee will be called upon, as part of his/her duties, to interact on a regular and daily basis with stakeholders located outside Quebec on specialized, complex and cutting-edge subjects. #LinkedIn-Hybrid

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.