Talent.com
Astra North Infoteck Inc.
IT Service Delivery Manager - Insurance ProjectsAstra North Infoteck Inc. • Mississauga, ON, ca
IT Service Delivery Manager - Insurance Projects

IT Service Delivery Manager - Insurance Projects

Astra North Infoteck Inc. • Mississauga, ON, ca
12 days ago
Job type
  • Full-time
Job description
Delivery Leader – Program Management, Agile Delivery & Insurance Domain Experience

Duration:
12 Months

Work Model:
100% Remote (Able to work in Mountain Time Zone)

Top 3 Required Skills:
• Program Management
• Agile
• Insurance Domain – Large program experience

Job Description:
As a Delivery Leader (DL) you are responsible for delivering value and outcomes — on time, on budget, and with quality. . You will be expected to facilitate, anticipate, and lead without formal authority, operating at the intersection of IT and business in a fast-paced, agile environment.

Success in this role requires more than technical PM competency. You must demonstrate genuine curiosity about the business, an ability to read the political landscape, and the communication skills to bring clarity to complexity. If you thrive on structure, stakeholder trust, and staying several steps ahead — this role is for you.

Key Responsibilities:

Leadership & Ownership
• Take full ownership of project outcomes — drive progress without waiting to be directed.
• Facilitate the project team to deliver; ask the right questions and create space for the team to solve problems.
• Adjust your focus and contribution as the project moves through initiation, development, testing, and implementation.
• Think ahead — surface risks, decisions, and blockers before they become problems.
• Manage through influence, not authority.

Project Planning
• Maintain an accurate, credible plan in Planview and Smartsheet that reflects reality — not just activity.
• Clearly articulate how epics map to milestones and how milestones build to the final deliverable.
• Ensure something tangible and measurable is delivered each month.
• Manage and communicate Risk, Issue, Decision, and Dependency (RIDD) logs with the project team.

Communication & Clarity
• Communicate with clarity — no surprises. Surface issues early, before they land in key meetings.
• Provide meaningful weekly status reports that accurately reflect project health and add value.
• Adapt communication style and level of detail to the audience — from technical architects to senior business leaders.
• Continually read the room, seek feedback, and adjust your approach.
• Orient senior leaders with context before moving to detail — never assume they are fully up to speed.

Create a job alert for this search

IT Service Delivery Manager - Insurance Projects • Mississauga, ON, ca

Similar jobs

IT Service Delivery Analyst

goeasy Ltd.Mississauga
Full-time

Responsible for second‑ and third‑level support for business‑critical applications, triage across teams, and core IT service management functions including Major Incident Management, Change Managem... Show more

 • Promoted

Product Manager, IT

BDO CanadaOakville
Full-time

Putting people first, every day.BD0 is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

 • Promoted

Solutions Delivery Manager

Geotab Inc.Oakville
Full-time +1

Geotab is seeking a Solutions Delivery Manager who will be responsible for driving telematics and video hardware programs from concept to commercial launch — managing timelines, aligning cross‑func... Show more

 • Promoted

Manager of IT Audit

Clarity RecruitmentVaughan
Full-time +1

Lead the planning and scoping of IT audit and advisory engagements, including defining objectives, key risk areas, and testing approaches across core technology domains (infrastructure, application... Show more

 • Promoted

Service Delivery Manager - C$100,000 - C$125,000 A Year

FinastraMississauga, Canada
Full-time

Manage day-to-day service commitments, prioritization, performance, release planning, reporting, and critical issue management for financial services software, acting as a key customer interface. Show more

 • Promoted

Transportation Insurance Client Manager - Renewal & Growth

Jones DesLauriersMississauga, Peel Region, CA
Full-time

An established industry player is seeking an experienced Client Manager in Commercial Transportation.This role involves managing a diverse book of business, ensuring high retention rates, and provi... Show more

 • Promoted

Senior Director: It Service Delivery & Global Operations - C$200,000 - C$210,000 A Year

Aurora Cannabis Inc.Bradford West Gwillimbury, Canada
Full-time

Senior IT Director to manage ERP systems and global operations for a cannabis company, leading a team and a multi-million dollar budget in a hybrid role. Show more

 • Promoted

Solutions Delivery Manager

GeotabOakville, ON, CA
Permanent

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.We are a company of diverse and talented individuals who work together to help businesses grow an... Show more

 • Promoted

Lead Product Manager Driving Innovation in Remote InsurTech

ZensuranceMississauga, Peel Region, CA
Remote
Full-time

Shape the future of digital insurance as a Senior Product Manager.Drive strategic vision and execution in a remote-first environment, leading multiple teams toward successful product outcomes.In th... Show more

 • Promoted

Service Manager

Maintain ItMississauga
Full-time

Strategic HR Business Partner | People & Culture Leader | Rotman MBA ‘27 Candidate | CHRP Candidate | Aligning People & Business Strategy for Growth.The Service Manager is responsible for the compl... Show more

 • Promoted

Manager of Application Support Services

Echelon 56Vaughan, York Region, CA
Full-time

Become the Manager of Application Support Services, specializing in Roadside and Travel applications.Lead a team, enhance system operations, and boost productivity with innovative solutions.In this... Show more

 • Promoted

Technical Service Manager at Hayward Holdings

Hayward Holdings, Inc.Oakville, ON, CA
Full-time

Drive service excellence with Hayward Holdings as a Technical Service Manager.Utilize your technical expertise to manage and train a network of service centers effectively.In this leadership role, ... Show more

 • Promoted

Masters Insurance Cyber and Management Liability Manager

Masters InsuranceVaughan, ON, CA
Full-time

Step into a pivotal role as an Account Executive specializing in Cyber and Management Liability at Masters Insurance, where client relationships come first in a hybrid work setting.In this role, yo... Show more

 • Promoted

Senior IT Project Manager: Agile Delivery & Strategy

CAA Club GroupVaughan, York Region, CA
Full-time

A leading member-based organization in Vaughan is seeking an experienced IT Project Manager to oversee complex application development and infrastructure projects.The ideal candidate will have over... Show more

 • Promoted

IT Project Manager

McKessonMississauga, Ontario, Canada
Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl... Show more

 • Promoted

Service Network Support Manager

AB VolvoMississauga, Peel Region, CA
Full-time

Transport is at the core of modern society.Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future.If you seek to make a difference on a global scale... Show more

 • Promoted

Service Desk Manager

Litcom Consulting Inc.Mississauga, Peel Region, CA
Full-time

Litcom is conducting a search for a Service Desk Manager on behalf of one of our clients.The Service Desk Manager is responsible for leading a modern, customer-focused Service Desk function that de... Show more

 • Promoted

Senior Manager, Strategic Sourcing, IT

Loblaw Companies LimitedBrampton
Full-time +1

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our unique position as one o... Show more

 • Promoted

Manager, IT Service Delivery & Customer Experience

High Liner FoodsMississauga, Peel Region, CA
Full-time

Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end‑to‑end delivery, quality, and continuous improvement of IT service operations across ... Show more

 • Promoted

Senior Director, It Service Delivery & Operations - Hybrid - C$200,000 - C$210,000 A Year

Aurora CannabisBradford West Gwillimbury, Canada
Full-time

Oversees IT service delivery and operations, including ERP, supply chain, global operations, and infrastructure.Manages teams, budgets, and strategic roadmaps to drive business value and efficiency. Show more