Product Performance Manager – Electric Drive Trucks (EDT)

At SMS Equipment, our people are at the center of everything we do. As a Product Performance Manager – Electric Drive Trucks (EDT), you will play a critical leadership role in optimizing equipment performance and reliability across our mining customer fleets. Reporting to the Director, Mining Technical Services, you will lead a centralized technical team and collaborate with internal stakeholders, OEM partners, and customers. This role is focused on improving machine performance, strengthening relationships, and driving reliability strategies that deliver value to our customers and business.

Salary: $150,000–$160,000 per year, plus annual incentive eligibility of up to $60,000Work Arrangement:On-site, hybrid or remote-firstSchedule: Monday to Friday with flexibility

This role requires frequent travel during the first 1–2 years, estimated at up to 50%, with travel expected to reduce to approximately 30% over time.

What You’ll Do

• Lead and support a centralized team of Technical Support Representatives, Technical Specialists, and Reliability Engineers/Analysts
• Develop and implement reliability strategies, KPIs, and frameworks for Electric Drive Truck fleets
• Coordinate technical support priorities including travel, onsite support, and customer requirements
• Collaborate with operations, reliability, engineering, and service teams to share best practices and ensure consistent support across regions
• Act as the primary liaison between customers, SMS Equipment, and OEMs for reliability, warranty, and technical matters
• Monitor fleet performance, investigate failures, and lead root cause analysis to improve reliability outcomes
• Support warranty claims, dispute resolution, and contractual obligations while maintaining strong customer relationships
• Ensure effective communication and execution of OEM field campaigns and product updates
• Drive continuous improvement initiatives focused on quality, cost, throughput, and product enhancements

What You Bring

You are a technically strong and collaborative leader with deep experience in mining or heavy equipment environments, bringing expertise in Electric Drive Truck systems or similar equipment, combined with a proven ability to lead and influence technical teams. You apply strong analytical thinking and sound decision-making to solve complex reliability challenges, while building trusted relationships with customers, OEM partners, and internal teams to drive performance improvements.

• Trade certification or technical/engineering certification in a related field, such as Heavy Equipment Technician, Electrician, or Engineering.
• 7+ years of experience in mining, industrial, or engineering environments
• 5+ years of leadership experience managing technical or reliability-focused teams
• Bilingualism in French and English is considered an asset.

This position is classified as a Mid-Level Leader in SMS Equipment’s competency framework, requiring demonstration of core competencies(customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is risk sensitive. Candidates may be required to complete:

• Criminal record check
• Pre-employment medical questionnaire
• Drug and alcohol test
• 5-year commercial driver’s abstract
• Education or credential verification, if applicable

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan, and employer funded RRSP.