Food Service Director (Retail & Residence Dining)

Great food service is about more than great food!

It takes strong leadership attention to detail and a team that understands what great service looks like every day.

Were looking for a Food Service Director to lead a diverse food service operation that includes meal plan services cafés franchised locations and catering. This role is responsible for delivering an exceptional customer experience building strong teams maintaining high operational standards and driving business results.

If youre a food service leader who enjoys developing people building client relationships and creating outstanding experiences for customers we encourage you to apply today.

WHATS THE JOB

The Food Service Director is a hands-on operations management role responsible for the day-to-day success of a busy food service operation.

Youll work closely with your team to deliver consistent service maintain food quality and safety standards support client expectations and keep the operation running smoothly. Youll also play an important role in developing employees managing costs supporting business objectives and finding practical ways to improve the customer experience.

What Youll Do

Lead the Operation

• Oversee meal plan services cafés franchised locations and catering operations.
• Ensure food quality service standards and operational consistency.
• Maintain compliance with food safety health safety and company standards.
• Promote a safe organized and professional work environment.
• Identify equipment staffing or operational issues and ensure they are addressed quickly.

Deliver a Great Customer Experience

• Create an environment where customer satisfaction is a daily priority.
• Build positive working relationships with clients customers and site stakeholders.
• Respond to customer concerns quickly professionally and with a focus on solutions.
• Support service standards that improve speed quality and the overall customer experience.

Support and Develop Your Team

• Schedule coach train and support food service employees.
• Provide clear direction and follow up to ensure standards are met.
• Support employee development and help create opportunities for growth.
• Foster a positive respectful and productive workplace culture.
• Communicate policy updates procedural changes and operational priorities clearly.

Manage Costs and Business Performance

• Manage inventory ordering stock rotation and waste reduction.
• Support budget expectations through strong cost control and labour management.
• Maintain accurate records related to payroll attendance inventory and financial reporting.
• Ensure proper cash handling reporting and financial controls.
• Monitor operational performance and take action when adjustments are needed.

Support Growth and Continuous Improvement

• Support catering special events marketing initiatives and business plans.
• Look for opportunities to improve service efficiency and customer satisfaction.
• Support new unit openings franchise standards and operational changes as required.
• Participate in management meetings and provide practical insight into operational performance.

Qualifications :

WHO ARE WE LOOKING FOR

You are a food service leader who enjoys working with people and takes pride in running a strong operation.

You know how to balance customer service food quality team leadership and business performance. You are comfortable being visible in the operation supporting your team solving problems and working with clients to deliver a great experience.

• A Great Attitude!
• 7 years of leadership experience within food service hospitality catering retail food operations or a related environment.
• Experience with multi-unit operations franchise operations contract food service or campus dining environments.
• Strong customer service and client relationship skills.
• Solid business acumen with experience managing budgets labour costs inventory and operational performance.
• Proven ability to lead coach and develop teams.
• Experience working in a unionized environment is considered an asset.
• Strong understanding of food safety health regulations and compliance requirements.
• Proficiency with POS systems and Microsoft Office applications.
• ServeSafe and/or FoodSafe certification.
• Tim Hortons Manager Certification is considered an asset.
• Red Seal Chef certification is considered an asset.

What Will Help You Succeed

• A positive practical and hands-on leadership style.
• Strong communication skills with employees clients and customers.
• The ability to stay calm and focused in a busy food service environment.
• Good judgment when solving operational employee or customer concerns.
• A strong focus on safety service quality and accountability.
• The ability to build trust with your team and follow through on commitments.

Additional Information :

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note we are not accepting candidates from recruitment agencies.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1