Commercial Director

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Join the award‑winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb Mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood‑inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler’s most premium dining destination, is celebrated for its rare cuts like olive‑fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea.

Join our team

We are looking for a Commercial Director at Four Seasons Resort & Residences Whistler. This position reports to the General Manager, has a dotted line to the VP Hotel Marketing/Regional Director of Marketing, and is Planning/Executive Committee level. The Commercial Director sits on the hotel’s executive leadership team and directs all sales and commercial activities with the support of teams including Sales, Catering, Conference Services, Public Relations, Marketing Communications, and Revenue Management to ensure that all activities and bookings are focused on yielding maximum revenue per room occupied as well as in all of the hotel’s outlets.

What you will do

The Commercial Director will develop the local hotel brand and narrative, including positioning in the market, storytelling, and subsequent programming. The role requires the ability to execute and effectively communicate strategies and tactics employed to all key stakeholders, including ownership, the hotel team, and our corporate office. The Commercial Director will create and implement marketing strategies and tactics that ensure all marketing activities focus on maintaining the unique positioning of the property in an ever‑changing competitive environment and achieving maximum revenue for the property. This seasoned professional will play a pivotal role in shaping strategic and operational decisions as a key member of the hotel leadership team.

What you bring

• 3+ years of experience as a Commercial Director, Director of Marketing, or similar role, with a proven track record in both sales and marketing.
• Strong experience in Marketing Communications/Revenue Management with a proven record of driving demand and managing high‑performing teams.
• Strong revenue and budget management skills, creative flair for marketing, excellent communication and interpersonal skills, and demonstrated effective leadership.
• 4‑year university or college degree, or equivalent experience.
• Knowledge of destination marketing and exposure to luxury hospitality marketing in a remote destination.
• Ability to make quick decisions and work in a diverse work environment.
• Ability to build, develop and maintain a cohesive team.
• Strong prioritization, organization, and management of competing priorities.
• Well‑developed leadership and problem‑solving skills.
• Ability to design, develop and deliver effective presentations.
• Excellent reading, writing, and oral proficiency in English.
• Knowledge of revenue and client management systems preferred.
• Leadership role requires action‑oriented, forward‑looking, broad in scope, proactive drive, sense of urgency, initiative, and competitive drive to influence others, delegate, develop contacts, and build relationships.
• Systems experience preferred with Golden Sales & Catering, Ideas, BI RevFinder, Publicis, and Opera.
• Applicant must be available to travel as needed.
• Position is based onsite with active involvement with the rest of the planning committee.

What We Offer

• Salary Range: $200,000–215,000 annually
• Plus Annual Incentive Plan and Housing Allowance
• Winter Leisure Pass; ski pass or leisure benefit
• Use of the fitness facility
• Medical, dental, and sick leave coverage
• Employee Travel Program; complimentary and reduced rates at other Four Seasons properties
• Excellent training and development opportunities
• Complimentary meal per shift in our employee dining room
• Employee recognition programs
• Dry cleaning services

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our Commercial Director to be flexible in working mornings, evenings, weekends, and holidays.

Learn More About Four Seasons Whistler On Social Media

• Instagram: @FSWhistler
• Twitter: @FSWhistler
• Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

Equal Employment Opportunity Statement

Our organization is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.

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