General Manager, Airport Operations (Facility Services)

Whats The Role

Every day thousands of passengers employees airline partners contractors and stakeholders rely on safe efficient and seamless services to keep operations moving. As our airport portfolio continues to grow and evolve we are investing in leadership capacity to strengthen our operations support future succession planning and build the next generation of operational leaders.

If you are a senior operations leader who thrives in complex fast-paced environments and enjoys building high-performing teams while delivering exceptional results for customers this may be the opportunity youve been waiting for.

What Youll Do

This newly created General Manager Airport Operations role will provide operations leadership across a large and complex airport services portfolio. Reporting to the Director of Operations you will be responsible for operational performance financial results customer satisfaction workforce leadership and the continued development of a strong leadership bench.

Lead Large-Scale Airport Operations

• Provide strategic and operational leadership across multiple airport service contracts and operational functions.
• Lead operational planning workforce strategies and business continuity initiatives.
• Drive performance through operational reviews audits customer feedback and key performance indicators.
• Foster a culture of accountability professionalism service excellence and continuous improvement.

Champion Safety and Compliance

• Lead a safety-first culture where compliance and risk management are embedded in daily operations.
• Ensure compliance with company policies airport regulations employment legislation labor agreements and customer requirements.
• Partner with Health and Safety teams to investigate incidents implement corrective actions and strengthen prevention strategies.
• Promote our Dont Walk By culture at every level of the organization.

Deliver Strong Financial Results

• Maintain accountability for revenue profitability labor performance productivity and overall business results.
• Identify operational and financial opportunities risks and improvement initiatives.
• Drive innovation and operational excellence across the portfolio.
• Support customer retention contract renewals service expansion opportunities and future business growth.

Develop People and Future Leaders

• Build coach and develop high-performing leadership teams.
• Drive succession planning and leadership development initiatives across the operation.
• Create an environment where leaders are empowered supported and held accountable.
• Foster a culture of collaboration inclusion recognition and continuous learning.

Strengthen Client and Stakeholder Relationships

• Build trusted relationships with airport authorities airlines unions government agencies and key stakeholders.
• Ensure consistent delivery against contractual commitments and customer expectations.
• Support operational improvements that enhance service quality and customer experience.

Lead Through Change

• Partner closely with Human Resources Labor Relations Finance and operational leaders.
• Support positive labor relations within a unionized environment.
• Lead change management initiatives that improve operational effectiveness and business performance.
• Drive alignment between operational priorities and organizational goals.

Qualifications :

Who Were Looking For

A proven FM operations leader who combines strategic thinking with hands-on execution. You know how to navigate complexity build strong teams and deliver results in environments where safety service and operational performance are non-negotiable.

• Experience leading large-scale complex operational environments (preferably in Facilities Services).
• Leadership experience in airport services transportation logistics facilities management hospitality or another service-driven industry.
• Strong business and financial acumen with responsibility for budgets workforce planning labor management and operational performance.
• Experience leading large unionized and non-unionized workforces.
• Demonstrated success developing leaders and building high-performing teams.
• Strong stakeholder management and customer relationship skills.
• Experience leading organizational change and continuous improvement initiatives.
• Exceptional communication decision-making and problem-solving abilities.
• Ability to lead effectively in dynamic environments with shifting priorities.
• Post-secondary education in Business Operations Management Aviation Management or a related field or an equivalent combination of education and experience.
• Ability to obtain and maintain all required airport security clearances including Transportation Security Clearance (TSC) and Restricted Area Identity Card (RAIC).

Additional Information :

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note we are not accepting candidates from recruitment agencies.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1