Job Description
:12-month contract
This role offers an exciting opportunity to work in a fast paced, dynamic environment, providing support to the Group Benefits Operations Teams. This individual will be a part of and work closely with members of the Group Benefit National Workflow Team, in a fast paced environment to ensure service standards are met daily.
What will you do?
Manage requests and inquiries via various inboxes, maintaining service levels standards
Prioritize and assign work items in workflow tool based on set criteria
Retrieving, downloading and distributing of daily reports
Filing, photocopying and preparation of documents for off-site storage
Sort and distribute incoming hard copy mail or faxes and scan paper mail as requested
Support additional functions critical to operations such as managing small projects, perform manual member transactions, or any other task as requested
Support team on various 'clean up' projects or initiatives that foster an organized and healthy work environment
What do you need to succeed?
Attention to detail
Strong customer service skills
Well organized with the ability to prioritize tasks to ensure service standards are met
Flexible and adaptable
Strong problem-solving and decision-making skills
Ability to multi-task and work under pressure while maintaining a high degree of accuracy
Strong team player with a high interest in working in a cross functional team environment
Excellent keyboarding and computer skills (Lotus Notes,Outlook Excel & Word)
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.
Assets :
Knowledge of Group Benefits
Training experience
What’s in it for you?
We’re proud to be recognized as a company with a 2024 Most Trusted Executive team by Great Place to Work® Canada
A collaborative and interactive team environment
Workflow Coordinator • Sun Life Montreal Metcalfe
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