Order Processing Administrator

Are you an organized, detail-oriented professional with a passion for accuracy, order management, and administration tasks? We are actively seeking a dedicated Order Processing Administrator to join a dynamic, collaborative team in Markham, Ontario.
In this permanent, full-time role, you will be working directly on-site at our client's established office, managing global order fulfillment and providing essential business administration support.

As a global leader in talent solutions, Randstad is partnering with this top employer to find an individual who thrives in a consistent, highly structured workflow. This is a fantastic opportunity to anchor your career within a stable, supportive corporate environment where your individual contributions are genuinely recognized and valued.

This position is deeply rooted in the field of business administration, requiring a meticulous approach to entering high-volume purchase orders, tracking inventory availability, and ensuring seamless logistics coordination. You will manage the entire lifecycle of a sales order, from the moment it arrives in the digital inbox to its final shipment release. Because our client operates on a large international scale, clear and professional communication is essential to maintain strong relationships with authorized distributors across various continents and regions. This means you will spend approximately 80% of your day working within the order processing inbox, checking lead times, and validating tracking numbers. In this business administration capacity, navigating international time zones and regional logistics requirements is a daily occurrence.


Advantages
• Competitive annual salary ranging between $42,000 and $56,000, commensurate with experience and resourcefulness.
• Comprehensive health and dental benefits package provided after a standard three-month waiting period.
• Generous paid vacation allotment starting at 10 days (prorated) and scaling up to 5 weeks over long-term tenure.
• Stable, permanent full-time employment with regular, predictable hours from 9:00 AM to 5:00 PM.
• Built-in work-life balance with a dedicated one-hour lunch break and zero overtime requirements.
• Free on-site parking provided in a dedicated corporate lot with ample available space.
• Collaborative, open-concept office environment that fosters seamless communication with production and finance teams.
• Thorough, hands-on onboarding and direct training mentorship provided by senior management.
• High-tenure environment within an established organization that values stability and reliability.

Responsibilities
• Enter global orders accurately into the proprietary order management system and allocate appropriate stock for each transaction.
• Send formal order acknowledgments to global authorized distributors and direct accounts in a timely manner.
• Release completed orders for shipment and coordinate directly with the production and shipping departments.
• Process special pricing approvals and promotional discounts for verified distribution partners and resellers.
• Manage and process approved customer returns and routine stock-rotations according to established company policies.
• Communicate updates regarding new product SKUs, modifications, and item discontinuations to relevant stakeholders.
• Provide comprehensive business administration support by adding new sell-in and sell-out customer accounts to Salesforce daily.
• Prepare, format, and issue daily product feeds to online e-stores and external digital partners.
• Export updated company price lists and maintain organized file structures within SharePoint.
• Handle incoming quote requests by entering them for sales team follow-up or delivering direct quotes when authorized.
• Process secure credit card transactions for orders placed directly through the organization's public e-store.
• Update, document, and maintain standard operating procedures related to daily order fulfillment and administrative tasks.
• Track, log, and monitor complaints to assist management in improving overall service quality

Qualifications
• Exceptional attention to detail and a high level of accuracy in alphanumeric data entry.
• Strong proficiency in Microsoft Excel for managing data feeds, price lists, and basic spreadsheets.
• Solid geographical literacy, including an understanding of continents, country locations, and regional markets.
• Rapid learning agility to master proprietary order processing workflows.
• Proven resourcefulness and a positive, solution-oriented approach to resolving client and distributor concerns.
• Excellent communication skills to interact professionally with internal departments and global external partners.
• Effective time management capabilities to clear high-volume email inboxes efficiently every morning.
• Comfort working independently within a standalone business administration function while collaborating across teams.
• Permanent Resident status or Canadian citizenship is strictly required; candidates must be fully authorized to work without a permit.
• Ability to work fully in-office at the Markham, Ontario location, with no option for remote or hybrid arrangements.
• Prior experience or demonstrated capability in business administration, data entry, or customer service roles.
• Intermediate proficiency utilizing digital tools, specifically Salesforce, SharePoint, and Microsoft Outlook.
• Ability to commit to a relatively intensive one-month learning curve to fully master international account variations.
• Strong tracking and organizational habits to manage a steady workflow of approximately 16 comprehensive orders per day.
• Commitment to long-term operational reliability and consistency within a standalone administrative role.

Summary
At Randstad, we pride ourselves on being a global leader in talent solutions, connecting passionate job seekers like you with premier employers across the country. Our recruiters are experts in their fields, dedicated to understanding your unique career aspirations and matching you with positions where you can truly thrive. When you partner with us, you gain access to exclusive permanent and temporary opportunities that align with your professional goals. We encourage you to take the next step in your career journey by applying directly on our website today or connecting with our recruitment team to discuss how this Order Processing Administrator role fits your future.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.