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Canadian Tire Hillside (Store 365)
Director - Garden Centre OperationsCanadian Tire Hillside (Store 365) • Victoria, Capital Regional District, Canada
Director - Garden Centre Operations

Director - Garden Centre Operations

Canadian Tire Hillside (Store 365) • Victoria, Capital Regional District, Canada
22 days ago
Job type
  • Permanent
Job description

Director - Garden Centre Operations

Canadian Tire Hillside has an established, year‑round garden centre and is seeking a passionate, results‑driven Director - Garden Centre Operations to lead our team and grow our garden centre business. In this role, you will be the driving force behind our daily operations, ensuring exceptional plant quality, a pristine retail image, and an unmatched customer experience.

If you are an experienced horticultural leader with a knack for building high‑performing teams and a track record of growing retail garden operations, we want to hear from you.

Key Responsibilities

  • Team Leadership & Development
    • Lead & Inspire: Cultivate a positive, collaborative, and high‑energy work environment for a diverse team of employees.
    • Talent Management: Onboarding and training of all garden centre team members, in the areas of plant knowledge and daily processes, to compliment our mandate of providing a high standard of plant quality, along with a top‑of‑class customer experience.
    • Performance Feedback: Provide regular coaching, constructive feedback, and performance evaluations to support individual and team growth.
  • Operational Excellence & Plant Care
    • Plant Quality: Establish and maintain rigorous standards for plant care, watering, health, and merchandising to ensure a premium product offering.
    • Store Image: Ensure the garden centre is visually stunning, organized, safe, and welcoming for customers year‑round.
    • Inventory & Standards: Implement operational best practices to minimize shrink and maximize the visual appeal of all inventory.
  • Customer Experience & Business Growth
    • Service Standards: Promote and maintain a culture of exceptional customer service, sharing deep plant knowledge and helpful advice.
    • Business Growth: Utilize your industry experience to identify opportunities, optimize sales, and expand the business based on our core pillars: standards, plant quality, image, and service.
  • Qualifications & Experience
    • Proven Experience: Demonstrated success in a similar senior horticultural retail leadership role.
    • Business Growth Track Record: Proven ability to drive business growth through high operational standards and customer‑centric strategies.
    • Leadership Skills: Strong experience in training and managing a team of employees with a focus on accountability and development.
    • Horticultural Expertise: Deep knowledge of plants and seasonal plant care practices/processes.
    • Communication: Exceptional interpersonal and communication skills to effectively lead a team and engage with customers.

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
  • Lifting and turning repeatedly throughout the shift.
  • Lifting above the shoulder, from floor to shoulder and floor to waist.
  • Walking and carrying at the same time and pushing/pulling as required.
  • Twisting, turning, reaching and working above shoulder level.
  • Working both indoors and outdoors in all types of weather.
  • Comfort with training on various forms of worker assist vehicles and machinery.

What We Offer

  • Year‑Round Stability: Secure, permanent employment in a traditionally seasonal industry.
  • Competitive Compensation: Attractive salary package commensurate with experience. This includes a starting salary beginning in the $70,000 - $90,000 range, and additionally offers profit sharing and performance bonuses.
  • Leadership Autonomy: The opportunity to truly own the operation and make a tangible impact on business growth.
  • Professional Environment: A supportive, quality‑focused culture that values your expertise.
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Director - Garden Centre Operations • Victoria, Capital Regional District, Canada

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