Technical Support Engineer

Description

Job Summary:

Reporting to the Technical Support Organization, this position involves supporting FLIR and its customers in the use of cooled and uncooled IR cameras for Automation and Science applications. Your daily responsibilities will include engaging with stakeholders across North, Central, and South America—providing insights into customer applications, recommending the most suitable FLIR equipment, guiding users on technology usage, and troubleshooting issues that may arise. You will collaborate with some of the world’s most renowned universities and research centers, including organizations in the film industry, space agencies, defense companies, engineering labs, and national research institutions.

You will also be responsible for maintaining and creating product documentation for our Knowledge Base, writing FAQs, and producing white papers that explore the IR technology market.

We expect that, within a short period, you will become the primary technical point of contact for the Sales teams in the USA, Canada, and Latin America regarding both product-related and scientific inquiries.

Primary Duties & Responsibilities:

• Provide application and product support to customers and internal teams.
• Resolve open support cases promptly and effectively.
• Deliver remote and on-site technical support to both internal and external customers.
• Guide and assist technical support representatives in troubleshooting applications and products.
• Manage support cases through to full resolution.
• Report issues to and collaborate with product engineering teams.
• Create internal and external Knowledge Base articles based on customer inquiries and engineering insights.
• Maintain the customer support portal, ensuring documentation, software, and articles are current.
• Provide on-site support as needed for pre-sales and post-sales activities.
• Assist the Sales Team with tenders, system commissioning, and installations.

Job Qualifications:

• A degree in an engineering field such as Mechanical or Electrical Engineering is required.
• Willingness to travel up to 10% of the time to domestic and international customer sites, typically for 2 to 5 days per trip.
• Ideal for a seasoned professional who thrives in an autonomous role while collaborating with Sales, R&D, Product Management, Support, and Service teams to deliver outstanding customer experiences, even under challenging conditions.
• Proficiency in Microsoft Office tools, including Outlook, Word, and Excel.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Advanced computing skills, including but not limited to programming (preferably in Python and C++), network protocols, and familiarity with engineering tools such as VisionPro, MATLAB, and LabVIEW.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range:

$68,600.00-$91,400.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.