Job Description
Job Title: Business Analyst – AEM Web Publishing & Web Content Management
JIRA & Confluence
Hybrid: 4 Days a Week in Office
Primary Skills:
• Business Analysis
• AEM Web Publishing
• JIRA
• Confluence
Experience Required:
• 5+ years of experience working in an online/digital environment.
Responsibilities:
• Support the rapid delivery of requests to website properties, including:
• Business as usual content changes
• Marketing campaigns
• Corporate initiatives
• Regulatory changes
• Rate changes
• Other requests
• Assess client requests in JIRA by understanding:
• Business requirements
• Impact to clients and customers
• Alignment to an integrated online experience
• Document and coordinate all request activities, including:
• Requirements
• Change order requests
• JIRA intake
• Tracking
• Project status reporting
• Communication
• As needed, coordinate deployment activities with Quality Engineer, Delivery Management, Business/Marketing partners, and support teams to ensure successful delivery.
• Align work activities to support priorities as defined by requestors. Ensure deliverables meet quality objectives. Communicate status and provide timely escalation of issues.
• Participate in daily meetings:
• Backlog refinement
• Pod huddle
• Other meetings
• Participate in quarterly Program Incrementation sessions to support roadmap and Business' OKRs.
• Manage relationships with key partners:
• Marketing
• Product Groups
• Technology partners
• Change Management
• Incident Management
• External partners
• Represent Content Publishing team as a subject matter expert.
• Provide a professional, consistent, and positive client experience.
• Help to review, improve, and document processes.
Business Analyst – AEM Web Publishing & Web Content Management • Toronto, ON, ca
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