Trip Reservationist/Dispatcher

11528BR

Trip Reservationist/Dispatcher

Job Posting

Halifax Regional Municipality is inviting applications for one (1) permanent position of Trip Reservationist / Dispatcher with Halifax Transit.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Under the direction of the Call Centre Supervisor, Accessible Transit, this position will be responsible for both the duties and responsibilities of a Dispatcher and Trip Reservationist.

DUTIES AND RESPONSIBILITIES:
Dispatch Duties:

• Processing and communicating customer pick-up and drop off information and instructions to co-ordinate the activities of Bus Operators. (Trapeze Pass, Mobile Date Terminal MDT, Two Way Radio, direct phone line communication).
• Ensure that all Dispatch duties are performed in accordance with Collective Agreement and standard Transit Operational Procedures and Policies.
• Communicating with Bus Operators regarding service information, such as cancellations, traffic conditions, schedule adjustments, passenger no shows, emergencies and other relevant information.
• Dispatching Bus Operators according to the written schedules or as situations require.
• Maintaining master run sheets to ensure accuracy of run times, cancellations, no shows and other related information. Enter information into Trapeze software as required.
• Monitoring Bus Operator schedules and locations.
• Prepare and maintain daily spare-board list and worksheet.
• Maintain and file reports in data base and via emails to Supervisor/Manager for day-to-day Operations.
• Perform other duties as assigned.

Trip Reservationist:

• Interacts with AAB clients via phone and provides accurate information in a clear, courteous and professional manner.
• Listens, questions and determines client’s needs and requirements and confirms the status of reservations, trip bookings, cancellations, pick-up and drop off times and locations.
• Communicates all same day service cancellations to AAB Dispatcher immediately utilizing Trapeze Messaging System for their records.
• Provides information to customers regarding AAB eligibility information, availability of AAB service, AAB service standards, applicable fares and general service inquiries.
• Maintains AAB Database by entering corresponding information with emphasis on accuracy.
• Keeps all office equipment operational by following established procedures.
• Maintains and files reports in a data base and via emails to Supervisor/Manager for day-to-day Operations.
• Perform other duties as assigned.

QUALIFICATIONS:
Education and Experience:

• Grade 12 or equivalent with training or experience in general office procedures.
• Good knowledge of computers with working knowledge in Networks, Windows NT, Windows 7, Micro soft Word, Excel, Trapeze, Microsoft access and Outlook.
• Strong interpersonal and customer service skills and experience in dealing with public enquiries, knowledge of radio and telephone equipment and use.
• Good knowledge of the Metro area, Street Names and major landmarks including health, rehabilitation, nursing and special care facilities.
• Knowledge of physical and mental disabilities and their effect on personal mobility.
• Working knowledge of wheelchairs and other personal mobility devices.
• Current First Aid and CPR training.

Technical /Job Specific Knowledge and Abilities:

• Knowledge of the Access-A-Bus and Accessible Low floor Transit system, fare structure and operational policies and procedures.
• Good knowledge of workplace safety practices and in particular to the transportation of mobility devices.
• Knowledge of radio communication procedures.
• Sound knowledge of the HRM service area.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

Please note – Candidates will be required to provide proof of their valid certificates and licenses, per the educational technical qualifications, prior to being invited for an interview.

COMPETENCIES: Communication, Relationship Building, Customer Service, Teamwork & Cooperation, Organizational Commitment, Decision Making, Valuing Diversity.

WORK STATUS: Permanent, full-time.

HOURS OF WORK: Monday - Sunday (40 hours per week) Shift work - shift changes on short notice in response to operational requirements.

SALARY: The starting salary for this position is $51,194 ($24.61 per hour) per annum as per the ATU Collective Agreement.

WORK LOCATION: Burnside Transit Centre, 200 Ilsley Ave, Dartmouth, NS; B3B 1V1.

CLOSING DATE: Applications will be received up to 11:59 pm on Thursday, July 23, 2026.

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.