Customer Engagement Specialist at goeasy

Shape positive customer experiences as a Customer Solutions Specialist at goeasy, Canada’s largest lease-to-own company. Engage with customers while assisting them in achieving their goals. In this role, you will focus on building rapport by understanding customer needs and providing tailored lease and financial solutions. Your ability to manage accounts and maintain exemplary retail operations will contribute significantly to customer satisfaction and retention. Key Responsibilities: • Welcome and engage customers in person, on calls, and via email • Interview to assess client financial needs for suitable product matching • Communicate lease terms, promoting credit-building opportunities • Enhance sales by effectively cross-selling products • Manage customer accounts and ensure follow-up on payments Requirements: • Excellent communication and interpersonal skills • Experience in customer-facing roles, particularly retail or finance • Strong organizational skills and multitasking abilities • Ability to perform physical tasks and work on varying shifts • Legal eligibility to work in Canada with background check requirements Utilize your customer engagement skills to inspire trust and promote financial wellness at goeasy! #J-18808-Ljbffr