Learning Coordinator - LMS Tester

Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The Training Learning Coordinator - LMS Tester is responsible for supporting the end-to-end deployment of training programs by managing the learning system (LMS), coordinating course delivery, and performing quality assurance testing. This role ensures that training is accurately built, thoroughly tested, and seamlessly delivered, providing a consistent and high-quality learner experience.

Key Responsibilities

• Build and maintain course shells, sessions, and curricula in the LMS
• Manage learner registrations, assignments, and completion tracking
• Generate reports and monitor course data to ensure accuracy and completeness
• Troubleshoot system-related issues and liaise with learning tech teams when needed
• Conduct end-to-end testing of courses prior to release (including navigation, functionality, and assessments)
• Validate that course operates correctly in the system
• Identify, document, and follow up on defects or inconsistencies
• Support sign-off processes to ensure courses meet quality standards before launch
• Build and schedule virtual and in-person training sessions
• Support live training sessions, including troubleshooting technical issues
• Coordinate logistics and ensure readiness of all course components prior to delivery
• Assist with course releases and relaunches as needed
• Provide timely support to learners through shared inboxes and case management
• Manage training-related inquiries, including registration, access, and completion issues
• Collaborate with course owners, SMEs to ensure smooth execution of training programs
• Maintain organized documentation, including SOPs, testing scripts, and tracking logs
• Support learner communications (e.g., instructions, reminders, updates)
• Track and manage training requests and follow-ups to ensure completion
• Identify system, process, and course improvement opportunities
• Contribute to the development and refinement of testing standards and best practices
• Support post-course activities, including feedback collection and course updates
  
  

What you will do
As a Learning Coordinator - LMS Tester, you will play a critical role in ensuring training programs are successfully deployed, tested, and delivered to learners. You will work closely with course owners, subject matter experts (SMEs), learning technology teams, and learners to provide a seamless training experience from course setup through delivery and post-launch support.

In this role, you will:

• Build, configure, and maintain courses, curricula, training sessions, and learner assignments within the Learning Management System (LMS).
• Monitor training data and learner activity to ensure accurate registrations, completions, and reporting.
• Support the end-to-end testing process for learning solutions, validating course functionality, learner experience, assessments, and system performance prior to release.
• Identify, document, track, and resolve course defects, technical issues, and inconsistencies in partnership with learning technology teams and course owners.
• Coordinate the setup and delivery of virtual, in-person, and eLearning training programs, ensuring all course components are ready for launch.
• Provide real-time support during training sessions by troubleshooting technical issues and assisting facilitators and learners.
• Manage learner inquiries and support requests through shared inboxes and case management processes, ensuring a responsive and positive learner experience.
• Collaborate with course owners and SMEs to support course releases, updates, maintenance, and continuous improvement initiatives.
• Prepare learner communications, training instructions, reminders, and other course-related materials.
• Maintain accurate documentation, standard operating procedures (SOPs), testing scripts, tracking logs, and course records.
• Generate and analyze reports to support operational decision-making and training administration activities.
• Contribute to process improvements, testing standards, quality assurance practices, and operational efficiencies across the learning function.
• Support post-course activities, including feedback collection, issue resolution, and course enhancements.

What you bring to the role
You are a highly organized and detail-oriented professional who enjoys coordinating projects, solving problems, and ensuring high-quality learner experiences. You thrive in a fast-paced environment and are comfortable balancing operational tasks, stakeholder support, and quality assurance activities.

You bring:

• 3-4 years' experience in learning administration, training coordination, LMS administration, quality assurance testing, or a related Learning & Development role.
  
• Strong understanding of LMS, preferably SuccessFactors, or similar platforms.
  
• Experience testing systems, learning solutions, websites, or digital applications, with a keen eye for identifying issues and ensuring quality.
  
• Excellent organizational and project coordination skills, with the ability to manage multiple priorities and deadlines simultaneously.
  
• Strong attention to detail and commitment to accuracy when working with learner data, course configurations, reports, and testing activities.
  
• Ability to troubleshoot technical issues and work collaboratively with technical and non-technical stakeholders to resolve them.
  
• Experience generating, reviewing, and interpreting reports and data to support training operations.
  
• Strong customer service mindset with a focus on delivering an exceptional learner and stakeholder experience.
  
• Excellent verbal and written communication skills, including the ability to create clear learner communications and training documentation.
  
• Proficiency in Microsoft 365 applications, including Excel, Teams, Outlook, Word, and PowerPoint.
  
• Experience working in a collaborative, project-based environment and building strong relationships with stakeholders at all levels.
  
  

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.