Operations Officer - 58291

We are seeking a detail-oriented and communicative Operations Officer III (Account Specialist) to join our Small Business Banking team. Reporting to the Manager of Deposit Compliance Remediation, you will play a key role in assisting business customers to update missing or required account information, conducting thorough account reviews, and providing end-to-end support to ensure an exceptional customer experience.

This role is a dynamic blend of analytical administrative work and direct client engagement, featuring a 60% back-office and 40% phone-based (inbound/outbound) work structure.

Position Type: Temporary Contract (with possibility of extension)
Duration: July 8, 2026 – December 31, 2026
Work Location: Markham, Ontario (Hybrid: 4 days onsite Monday–Thursday, Friday work-from-home)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (No Overtime)
Pay Rate $28.22

Advantages
Prestigious Experience: Gain invaluable experience working within one of Canada’s leading and most recognized financial institutions.
Work-Life Balance: Benefit from a predictable 9-to-5 schedule with no overtime requirements and a hybrid work model (Fridays working from home).
Growth Potential: Position includes a robust 2-week training program and offers strong potential for contract extension or future permanent opportunities.

Responsibilities
As an Operations Officer III, your daily routine will involve high-volume, detail-oriented compliance tasks and customer outreach. Typical responsibilities include:
Account Review & Maintenance: Conduct meticulous reviews of business accounts to identify missing information, inconsistencies, or compliance gaps based on established procedures.
Customer Outreach: Confidently manage end-to-end client resolution by making outbound follow-up calls and receiving inbound inquiries to secure missing documentation.
Meticulous Documentation: Follow precise end-to-end procedures for business account compliance, ensuring all interactions and files are accurately recorded.
Adherence to Standards: Maintain strict alignment with company policies, regulatory guidelines, and compliance standards during all client interactions.
Performance Excellence: Meet or exceed daily metrics focused on resolving and remediating account deficiencies.

Qualifications
Must-Have Requirements:
Education & Experience: Undergraduate degree and/or 1+ years of relevant professional experience.
Industry Background: Prior experience in a banking/financial institution or a financial services contact center.
Tech Savviness: Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience navigating customer relationship management (CRM) software.
Communication Skills: Excellent written and verbal English communication skills, with comfort making both inbound and outbound phone calls.
Problem-Solving Skills: Ability to handle ambiguity, stay organized in a fast-paced environment, and manage repetitive yet varied tasks with extreme attention to detail.

Nice-to-Have Attributes:
Prior experience dealing with KYC (Know Your Customer) / KYB (Know Your Business) compliance regulations.
Background in compliance, collections, or high-volume call center environments.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.