Service Executive - Director of Finance (175624)

Career Opportunities: Service Executive - Director of Finance (175624)

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.
As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

As a Service Executive – Director of Finance, with creativity, personal commitment and an emotional sense of true hospitality, overall responsibility for directing financial operations of the hotel including timely and accurate financial planning, budgeting, analysis, accounting and reporting. Safeguards the assets and value of the company on behalf of owners. Manages and leads accounting Colleagues and related functions to ensure proper fiscal management, ensures the security of the assets of the company, maximizing the balance between Colleague, Guest and Owner satisfaction.

Key Responsibilities:

• Demonstrates a high level of integrity, provides a 5-Star experience to Guests and sets a positive example for Colleagues in providing true Shangri-La hospitality from the heart.
• Direct receivables, payables, credit, payroll and cash handling functions, ensuring compliance to corporate and hotel policy, procedures and programs, government regulations and legislation
• Manage Colleagues in Finance and effectively recruit, coach, train, motivate, communicate, recognize, schedule, provides performance feedback and conduct performance correction if required
• Analyze financial data and prepare reports on hotel operations including variance explanations and make recommendations to ensure the achievement of business goals and produce monthly and yearly financial statements, forecasts, cash flow statements and other mandated corporate reports, consistently on‑time
• Develop or tailor, document, implement, direct and enforce uncompromising controls for all revenue, expenses, protection of assets, inventory, credit and collection disbursements, deposits, remittances, bank reconciliation and point-of-sale controls
• Maximize cash flow performance of the hotel
• Create the annual budget, providing financial expertise and support to departmental managers, identify cost saving and productivity opportunities, and produce final submissions along with necessary supporting documentation and justification
• Perform asset management duties, control all tenant leases, insurance policies, service contracts and other agreements, oversee and manage capital purchases, maintain accurate files, prepare government reports, remittances and submissions
• Provide advice and counsel to Executive Team, Division and Department heads
• Schedule and coordinate internal audits
• Undertake other ad hoc related responsibilities, as required

About you:

• Drives results – Strives for excellence in the Finance department of the hotel
• Analytical skills – Must have strong analytical, organizational, multitasking skills and be able to manage multiple projects successfully
• Functional expertise – Demonstrates considerable competence in technical areas of accounting including budgeting, forecasting, financial analysis, cash management, reporting, legislation, payroll, payables, receivables, inventory and asset management
• Communication – Excellent verbal and written communication with 100% fluency in English, ability to write policies and technical correspondence related to the position and able to clearly communicate complex financial data amongst the management team in the hotel
• Mathematical skills – Perform a multitude of highly complex calculations
• Approachability – Through personal presence, be highly approachable to Colleagues Managers, Executives and other Shangri-La colleagues
• Decision making and problem solving – Responds promptly, accurately and reasonably when making decisions, ultimately ensuring successful problem resolution
• Exceptional leadership – Inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, high morale, safety, respect, sincerity, helpfulness, courtesy and humility
• Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others
• Emotional maturity – Internally proud, outwardly gracious and humble
• Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism
• Technology proficiency – Fully competent with current Windows based accounting programs and online commercial banking Bachelor's degree in Accounting, Finance or equivalent (CGA , CMA, CA mandatory)
• Demonstrated knowledge of hotel accounting plus related programs and systems, minimum 2 years as Assistant Controller (or equivalent) plus 4-8 previous work experience in a similar capacity for an international world-class hotel brand
• Considerable competency in accounting related computer technology and hotel applications generally with knowledge of Opera Property Management Systems, Infrasys, and Push Payroll.
• Experience with third party ownership and reporting requirements
• No prior criminal convictions and must be able to successfully achieve satisfactory findings of an independent background check including criminal and credit history
• Previous Shangri-La Hotels and Resorts experience preferable
• Must be eligible to work in Canada

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

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