Guest Experience Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

At Four Seasons Resort and Residences Whistler the Guest Experience team delivers seamless, personalized guest experiences from pre-arrival to departure. As a fulltime Guest Experience Supervisor, you’ll anticipate needs and ensure flawless service across departments while upholding the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty.

The role is suited to someone who has a true passion for excellence and who infuses enthusiasm into everything they do. You’ll be on a team that has a strong commitment to thoughtful guest experiences.

What you will do

• Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience. Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services).
• Greet arriving and departing guests, providing genuine hospitality and recognition.
• Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction.
• Update Golden Profile of each guest with preferences collected throughout their stay
• Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

What you bring

• Previous Front Office experience is required, preferably within a luxury hotel.
• Excellent customer service experience.
• Ability to multi-task and remain highly organized.
• Excellent communication skills in English (written, oral and speaking). Additional languages is an asset.
• Valid work authorization for Canada

What to Expect

• Busy service periods requiring focus, leadership and attention to detail
• A schedule based on operational needs, including mornings, evenings, weekends and public holidays

What we offer:

• Hourly wage: $27.45 to $29.10 per hour
• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period.
• Access to affordable shared staff accommodation.
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.
• Complimentary meal per shift in our employee dining room.
• Retirement plan with employer contribution.
• Paid time off; vacation days and additional floating holidays per year.
• Excellent training and development program.
• Discovery Nights at Four Seasons worldwide.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.