Automotive Parts Advisor

Dealership: NewRoadsSubaru Newmarket, a division of OpenRoad Auto Group

Department: Parts

We believe indoing good for our customers and for ourselves. Whether it’s launching the mostanticipated model of the year or purchasing a vehicle for your next adventure,great people and relationships are at every turn with OpenRoad.

We are proudof our forward-thinking culture developed over 40 years of continuousimprovement initiatives. OpenRoad is one of the largest and fastest-growingautomotive retail groups in the country (representing 21 automotive brandsacross 41 locations) with a shared vision to become the national automotiveleader in customer experience. As one of Canada’s Best Employers and BestManaged Companies, we are looking for team players who are excited tocontinually learn, work hard, and take ownership of their roles.

If you lovethe idea of joining an organization with unlimited possibilities to accelerateyour career, then apply to OpenRoad and grow with us today!

A Career atOpenRoad Means You’ll Enjoy:

• Opportunityto work with a variety of OEM BRANDS: Acura, Audi, BMW, Chevrolet CadillacBuick GMC, Chrysler Dodge Jeep Ram, Honda, Jaguar, Land Rover, Lexus,Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota,Volkswagen
• Internaland External, Training & Development opportunities for skilldevelopment and growth
• Bepart of collaborative, friendly, and progressive work culture with anemphasis on transparency, innovation, relationship, and empowerment
• ComprehensiveExtended Health and Dental plan; tailored toward Associate wellness
• Recognitionand Engagement Events!

ROLE &RESPONSIBILITIES:

• Handleparts requirements of customers through counter service and sales;
• Preparedetailed invoices and customer statements;
• Supplyingparts quotes and sales to service, internal, retail, and wholesale clients;
• Assistwith shipping as necessary;
• Supplyservice technicians with parts ordered through parts requisition forms;
• Answerphone calls on an ongoing basis;
• Maintainthe inventory and cleanliness of the Parts Department;
• Verifyreceiving shipments by checking order against the packing list;
• Assistin keeping parts clean and shelf section area stocked and orderly;
• Follow-upon shortages and expedite through reporting to Parts Manager;
• Ensureaccuracy in all transactions, inventory, and procedures;
• Workin partnership with department managers and employees to maximize store salesand in-store presence;
• Whennecessary, help in the delivery of parts to clients;
• PersonalProtective Equipment (safety glasses and safety shoes) to be worn at all timeswhen necessary;
• Performsother duties as required

KNOWLEDGE,SKILLS, AND ABILITIES REQUIRED:

• Knowledge of PBS is considered anasset
• Minimum 2-year telephone-basedcustomer service experience.
• Possess exceptionally strongtelephone communications skills.
• To be a dealership/brand advocatepromoting extraordinary customer service.
• Must be detail-oriented, thorough,and able to work independently.
• Is knowledgeable about dealershipoperations.
• Flexibility and adaptability.
• The desire for continuousprofessional growth and improvement.
• Problem-solving.
• Ability to work effectively andcongenially with others in the department and the dealership.
• Ability and aptitude to establishrapport with customers over the telephone.

We are anequal opportunity employer that embraces diversity. We stand behind the growthof our associates to help them achieve their vision and goals.

This jobposting is for an existing position within our organization, and we areactively seeking qualified candidates to fill this role. We prioritizetransparency in our hiring practices and strive to provide applicants withclarity regarding each opportunity’s nature and purpose.

OpenRoad Autois committed to providing accessible employment practices that are incompliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in allaspects of the selection process.

We thank allapplicants in advance, however, only those considered for an interview will becontacted.

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